Registration & Customer Service Coordinator

Registration & Customer Service Coordinator Registration & Customer Service Coordinator Get AI-powered advice on this job and more exclusive features. The McCourt Foundation (“TMF”) is a 501(c)(3) organization whose mission is striving to cure neurological diseases while empowering communities to build a healthier world through events and educational forums. TMF’s impact includes millions of dollars in direct support for neurological research at its world-renowned partner hospitals including Massachusetts General Hospital, Brigham and Women's Hospital and Cedars-Sinai Hospital; $72+ million raised through its Los Angeles Marathon Nonprofit Program, and nearly $1 million annually in support of school health and wellness programs including Students Run LA. This position resides in the Impact Department and reports to the Director of Programming. The Registration & Customer Service Coordinator will oversee participant registration and customer service across all Los Angeles-based events, including the Los Angeles Marathon (the 4th largest marathon in the U.S.), LA Big 5K, Rose Bowl Half Marathon/5K, and the Santa Monica Classic 5K/10K. This role also includes coordinating participant communications, loyalty programs, and race weekend check-in, while managing event support staff. This person will work cross-functionally with marketing, registration and timing vendors, and volunteer coordinators to ensure a seamless participant experience. We are seeking an enthusiastic professional with strong organizational, leadership, and interpersonal skills who is excited about managing systems and teams in a fast-paced event environment. The successful candidate will be passionate about our mission, committed to excellence, and experienced in managing operations, registration systems, or customer service teams. At TMF, we value a strong work ethic, positivity, and accountability. Core Responsibilities Registration Management Own and oversee event registration for all TMF Los Angeles events, including setup, maintenance, and optimization of online registration platforms Manage participant database including corral placements, bib assignments, data updates, and reporting Partner with timing and registration companies to ensure accurate data integration and participant tracking Lead loyalty programs, including processing and communication for legacy participants and LA Loyal programs Prepare registration reports and key metrics for internal use and post-event analysis Customer Service & Participant Experience Lead participant communications across email, phone, and social media inquiries Develop and maintain knowledge bases (e.g., FAQs, final instructions) to streamline participant support Hire, train, and manage seasonal customer support staff Act as escalation point for complex participant issues or registration exceptions Ensure participant questions are resolved with empathy, efficiency, and professionalism Oversee bib pickup and registration solutions onsite at each Los Angeles event Hire, train and manage registration and customer support teams during event weekends Coordinate setup and organization of check-in areas including materials, supplies, signage, and devices Serve as point person for onsite participant support and registration troubleshooting Assist with signage, setup and breakdown of registration and solutions areas Coordinate with marketing to align participant communications and key messaging Work with volunteer coordinator to ensure registration stations are properly staffed Support fundraising and nonprofit teams with in-person meetings, registration insights and partner and participant support Work closely with the operations team on layout and event activation for all registration, bib pick up and solutions areas Collaborate with signage coordinator and manage all signage requests for registration and solutions area Oversee relationships with tech and registration vendors to troubleshoot, improve and streamline systems Office & Administrative Support Assist with basic office operations such as supply ordering, mail distribution, and invoice routing Oversee fulfillment of awards, medals, and incentives as needed Qualifications & Skills 2–4 years of experience in registration operations, customer service, or related fields Able to stay calm, focused and professional under pressure during peak event periods Demonstrated ability to manage systems and staff in high-volume, deadline-driven environments Outstanding communication and organizational skills Comfortable managing people, processes, and technology simultaneously Proficient in Microsoft Office, especially Outlook, Excel, and PowerPoint Experience with registration platforms a plus Passion for endurance events and/or nonprofit work is a strong plus Willingness to work extended hours during race weekends, including manual setup tasks Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Industries Non-profit Organizations Referrals increase your chances of interviewing at The McCourt Foundation by 2x Get notified about new Customer Service Coordinator jobs in Los Angeles, CA . 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