Program Coordinator I

Agency Dept of Commerce Division Employment Security Job Classification Title Program Coordinator I (S) Position Number 60078338 Grade NC08 About Us The North Carolina Department of Commerce is the state's lead agency for economic, community and workforce development. The department works with local, regional, national and international organizations to fulfill its mission to improve the economic well-being and quality of life for all North Carolinians. The Department connects businesses with the site locations, workforce and infrastructure they need to succeed in one of the nation's top states for business. We also connect local communities with the grants and funding they need to attract new business and ensure future prosperity. Description of Work Employees in this position determine an applicant’s eligibility for unemployment insurance benefits based on the reason the individual separated from their last employer. Employees review and evaluate claim information and, if needed, investigate conflicting information provided by applicants and employers. Employees also ensure that all pertinent information used to evaluate the claim is documented in the case file and apply applicable law to issue formal eligibility determinations at the end to the review. This work requires considerable interpretation of laws and rules and the ability to analyze facts to determine the appropriate course of action. Employees in this position determine an applicant’s eligibility for unemployment insurance benefits based on the reason the individual separated from their last employer. Employees review and evaluate claim information and, if needed, investigate conflicting information provided by applicants and employers. Employees also ensure that all pertinent information used to evaluate the claim is documented in the case file and apply applicable law to issue formal eligibility determinations at the end to the review. This work requires considerable interpretation of laws and rules and the ability to analyze facts to determine the appropriate course of action. Knowledge, Skills and Abilities / Management Preferences The posting will close and stop accepting applications at 11:59 pm on the night prior to the closing date posted above. Recruitment range is $39,244 - $48,925. This is a full-time position (40 hours per week) with State Benefits, including health insurance, as well as retirement. About the Division of Employment Security The North Carolina Department of Commerce is the state's lead agency for economic, community and workforce development. The department works with local, regional, national and international organizations to fulfill its mission to improve the economic well-being and quality of life for all North Carolinians. The Division of Employment Security is responsible for the administration of the unemployment insurance program in the state of North Carolina. This program is a federal-state partnership, funded by federal and state unemployment taxes, which employers pay on the wages of their employees. Benefits are paid to eligible workers who lose their job through no fault of their own and are able, available, and actively seeking work. The Adjudication Unit is responsible for making initial determinations for unemployment claims. Employees in this unit gather and review claim information and use North Carolina’s Employment Security Law to make eligibility determinations regarding an individual’s separation from employment. Employees also make first-level decisions regarding an individual’s continued eligibility for benefits based on weekly filing requirements. Qualifications Demonstrated experience in eligibility determination, case management, and claims processing, including evaluating applications, maintaining detailed client records, and coordinating services to ensure timely and accurate benefit delivery. Strong communication and customer service skills in order to obtain relevant and accurate information from all interested parties in a timely manner. The ability to analyze facts, evaluate conflicting information, and correctly apply relevant law to those facts in a production-oriented environment. Benefits 12 Annual Paid Holidays and monthly accrual of vacation and sick leave North Carolina State Health Plan administered by Aetna Supplemental Benefits including Flexible Spending Accounts, Accident Insurance, Cancer & Specified Disease, Critical Illness, Dental, and Vision NC State Retirement (TSERS), 401(k), and 457 savings plans WeSave Employee Discounts Eligibility for the Public Service Loan Forgiveness Program Equal Opportunity Employer The North Carolina Department of Commerce is an Equal Opportunity Employer who embraces an Employment First philosophy which consists of complying with all federal laws, state laws, and Executive Orders. We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job. Commerce does not provide employment visa sponsorship. Applicants must be legally authorized to work in the United States at the time of hire and throughout employment. Applicants requesting and receiving an accommodation under the Americans with Disabilities Act (ADA) are eligible to submit paper applications via mail or by fax by the vacancy closing date. Applicants seeking Veteran's Preference must attach a DD-214 Form (Certificate of Release or Discharge from Active Duty) to their applications. Applicants seeking National Guard Preference must attach a NGB 23A (RPAS) if they are a current member of the NC National Guard in good standing. If a former member of the NC National Guard who served for at least 6 years and was discharged under honorable conditions, they must attach either a DD256 or NGB 22. Our Agency uses the OSHR Recruiting and Posting of Vacancies Policy to fill positions subject to the State Human Resources Act with the most qualified individuals. All applicants must complete and submit a state application for employment using the Careers with the State of NC portal. Background Investigation This position is subject to a National and International Background Investigation and/or Fingerprinting as required by applicable law. Other Important Information We support the Governor's Executive Order 303 which seeks to re-employ individuals that were previously incarcerated. Formerly incarcerated individuals are invited to apply for any vacant Commerce position(s) in which they believe they are qualified. Closing Date All job postings close at 11:59pm the night before the End Date on the posting. #J-18808-Ljbffr