Lead Field Service Engineer

Lead Field Service Engineer

SharedLABS is a global software and technology services company providing a broad range of software, digital, cloud, and security services to both commercial and government clients which enable businesses to innovate and compete in today's competitive marketplaces. A respected partner to many of the largest technology companies in the world, SharedLABS creates, supports, implements, and manages the software, infrastructure, and e-commerce systems which drive today's digital world.

Job Description

Job Summary : BPI makes packaging machines, the end customer needs support when they break or would like assistance changing some functionality and things of that nature. This position is responsible for responding to client emails and calls to assess their needs and provide assistance. This often means traveling out to the customer's location to perform work directly on the machine (approx 50-60% of the time in the role is travel). This person is looked at as vital by the customer and is a partner in profitability so often a great working relationship between engineer and customer is formed. This role can also help suggest other products or additional services and earn 1% commission on.

Job Functions

• Setting up, fine tuning, programming additional logic, and performing F.A.T's on each new project
• Responding to customers service calls & maintenance promptly and effectively
• Automating & integrating industrial packaging machinery that includes VFFS & HFFS Baggers (Vertical form Fill and Seal & Horizontal Form Fill and Seal) Scales Systems Check-Weighing Systems, Metal Detection V. X-Ray Detection, In-Line Conveyor Systems, Print Systems, Conveying systems, etc…
• Performing maintenance repairs, system overhauls, and troubleshooting on existing equipment
• Capturing customer information to complete invoicing
• Logging all customer calls & activity, and tracking all expenses incurred in the delivery of the service.

Travel Info:

• $50 per diem in cash (so you can purchasing whatever you'd like)
• flies out of South Bend for easy drive, parking and departure
• flexibility on when you fly out and when you fly back depending on how you prefer to travel so you can return faster sometimes or have additional time/comfort in others
• internal travel assistant you can call to take care of all booking info as well as any changes you'd like to any flights
• serious effort into avoiding any travel over the weekend and keeping everyone home with family during that time

Benefits : yes, will provide company benefits sheet shortly (I'm waiting for my copy or I'd send it)

Company Car : company truck provided to travel to work sites

Profit Sharing : yes, 1% commission on recommended parts if purchase and installed

All your information will be kept confidential according to EEO guidelines.