Certified Medical Assistant Health Coach at AdventHealth Winter Garden, FL

Overview Role: Medical Office/Care Team Member (AdventHealth). Supports coordination of care across the continuum, scheduling appointments and referrals, and assisting with front desk inquiries. Works within a team-based environment to support patient care and administrative operations. Responsibilities Educates members on their care team and assists with coordination of care across the continuum, including scheduling appointments and referrals. Participates in daily operations of the practice, including answering phone calls, assisting with front desk inquiries, and maintaining the clinical space. Communicates through various digital channels to support patient care. Performs initial health screens and intake for new members. Obtains and reviews old medical records to ensure comprehensive patient history. Identifies care gaps and orders necessary screening tests. Confirms appointments and provides instructions to patients. Conducts pre-visit RAF reviews to prepare for patient visits. Welcomes patients, provides tours of the practice, and reviews welcome packets. Ensures all medical records are available for office visits. Performs needed screenings and orders appropriate tests during visits. Conducts intra-visit RAF reviews to assess patient needs. Reviews quality metrics, performs vitals, screenings, and medication reconciliation. Manages the check-out process with patients and conducts post-visit follow-up calls. Other duties as assigned. Knowledge, Skills, and Abilities Knowledge of chronic disease management [Required] Empathetic nature and a distinct ability to consistently provide top-tier service. [Required] Driven by a passionate desire to enhance and improve member outcomes. [Required] Knowledgeable in member advocacy and navigating complex systems. [Required] Responsible for managing the member’s entire care plan with guidance of the RN Case Manager and Provider. [Required] Ability to function and assist others in a team-based environment. [Required] Ability to support and navigate the health needs of the member. [Required] Ability to build trust, rapport and work in a supportive way. [Required] Ability to collaborate with the entire team to meet patient needs. [Required] Demonstrates ability to communicate by reading, writing and typing legibly, speaking and comprehending English effectively to carry out job requirements. [Required] Experience with computers required. [Required] Actively participates in daily team huddles. [Required] Administer medications, perform vital signs, ECGs, and various point-of-care testing per provider orders. [Required] Other duties as assigned. [Required] Experience in guest relations or customer service [Preferred] Education and Certifications Technical/Vocational School [Required] Field of Study: Graduate of a Medical Assistant Program Licenses and Certifications: Basic Life Support - CPR (BLS) [Required]; CMA/CMAC/RMA/NCMA/CCMA/NRCMA or equivalent [Required] Work Environment and Requirements Physical Requirements: See pay range and job-specific requirements. This facility is an equal opportunity employer and complies with applicable anti-discrimination laws. #J-18808-Ljbffr