Instructional Designer & Trainer

Job Description

Job Description

Redefine the future of customer experiences. One conversation at a time.

At Nextiva, we're reimagining how businesses connect, bringing together customer experience and team collaboration on a single, conversation centric platform. Powered by AI, driven by human innovation.

Our culture is forward thinking, customer obsessed and built on the belief that meaningful connections drive better business outcomes. Whether it's through our signature Amazing Service®, the technology we create, or the experiences we cultivate, connection is at the core of who we are.

If you're ready to collaborate with incredible people, make an impact, and help businesses everywhere deliver truly amazing experiences, this is where you belong.

 

 

Location:  This is an onsite role based at Nextiva's Scottsdale headquarters (9451 E. Via de Ventura, Scottsdale, AZ 85256). Working together onsite strengthens how we operate, enabling faster decisions, clearer communication, and stronger execution, so you can make a greater impact and move work forward with speed and clarity.

In-Office Expectation:  This role is expected to work onsite four days per week. Specific scheduling and flexibility will be guided by your leader to support both team collaboration and individual productivity. 

Nextiva is looking for an  Instructional Designer & Learning Experience Manager to own the development and management of internal learning content. This is a hands-on builder role combining instructional design, content creation, product and GTM enablement, and LMS administration. 

You'll take source material from SMEs, presentations, videos, and existing resources and turn it into clear, engaging digital learning. You'll also own the LMS and help bring structure to our existing learning library. 

This role does not facilitate live training. We're looking for someone who has built learning experiences—not someone whose experience is primarily delivering training created by others. 

What You'll Do  

• Build, update, and maintain digital learning courses, primarily using  Articulate Rise / Articulate
• Turn presentations, videos, SME input, and technical information into structured, easy-to-understand learning experiences
• Create product resources, GTM guides, sales training content, one-pagers, knowledge checks, and other internal enablement materials 
• Own day-to-day  LMS administration , including publishing, assignments, permissions, user support, data accuracy, and reporting
• Organize the existing learning library and identify content that should be updated, consolidated, or retired
• Partner with Legal and SMEs to maintain required compliance training
• Keep learning content current as products, processes, and requirements change
• Use learning data and feedback to identify gaps and improve content
• Create or incorporate product and technology demonstrations into learning experiences

How You'll Use AI  

We're looking for someone who sees AI as a practical part of how modern learning gets built.

• Use  ChatGPT, generative AI, and Articulate's AI capabilities to accelerate research, outlining, drafting, and content development
• Use AI to help transform complex source material into clear learning content while applying your own judgment for accuracy and instructional effectiveness
• Continuously explore ways AI can improve speed, consistency, and quality of learning development

What We're Looking For  

• Approximately 5 years of experience , with flexibility for the right candidate, in instructional design, learning experience design, corporate L&D, or a related field
• Hands-on experience building courses from source material through final deployment
• Strong experience with  Articulate Rise / Articulate
• Experience owning or heavily administering an  LMS
• Strong instructional design, writing, and content-development skills
• Ability to simplify technical and product concepts for internal audiences 
• Strong technical aptitude and comfort learning unfamiliar systems
• Resourceful and self-sufficient, you can work from an outcome without needing a detailed playbook
• Organized, collaborative, and comfortable working across multiple SMEs and priorities
• Comfortable using  generative AI as part of your content-development workflow 

Nice to Have  

• Technology or SaaS experience. 
• Docebo experience. 
• Sales or product enablement experience. 
• Vyond and video creation experience. 
• Compliance training experience. 
• Jira experience. 
• Experience creating product or technology demos. 

Who You Are  

You're a  builder who can take raw information and turn it into an effective learning experience. You're technically curious, organized, and comfortable figuring things out independently. You move quickly, collaborate well with SMEs, and naturally look for ways to use AI and technology to make your work better. 

Nextiva helps businesses create exceptional customer experiences and build deeper relationships for growth through a unified, trusted, and modern platform that leverages AI and automation. 

Location & In-Office Expectation  

This role is based at  Nextiva's Scottsdale headquarters, 9451 E. Via de Ventura, Scottsdale, AZ 85256 , and is expected to work onsite  five days per week . Specific scheduling and flexibility will be guided by your leader to support team collaboration and individual productivity. 

Nextiva DNA (Core Competencies)

Nextiva's most successful team members share common traits and behaviors:

• Drives Results: Action-oriented problem solvers who quickly bring clarity and  simplicity to ambiguity, challenge the status quo, and lead meaningful change; celebrating wins to fuel momentum. They act swiftly and pragmatically, learning and improving as they go.
• Critical Thinker: Data-driven,  forward-thinking individuals who identify key drivers, anticipate risks, and deliver clear recommendations. They confidently leverage AI and automation to reduce friction, improve decision-making, and focus on higher-value work.
• Right Attitude: Collaborative, competitive, and resilient team players who jump in to solve tough problems, learn from setbacks, and foster a culture of service, respect, and  care for customers and teammates.

Total Rewards

Our Total Rewards offerings are designed to allow Nexties to take care of themselves and their families so they can be their best, in and out of the office. 

Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses. 

• ???? Health: Multiple health plan options to suit your needs, including medical, dental, vision, and telemedicine coverage 
• ???? Insurance: Life, disability, and supplemental indemnity plans 
• ⚖️ Work-Life Balance: Flexible Time Off for salaried employees, PTO for hourly employees, Paid Sick Time, Paid Parental Bonding Leave, and holiday pay
• ???? Financial Security: 401(k) with company match, Health Savings Accounts with company contributions, Dependent Care FSA 
• ????️‍ Wellness: Employee Assistance Program (EAP) and comprehensive wellness initiatives 
• ???? Growth: Access to ongoing learning and development opportunities and career advancement 

At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career!

Nextiva is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Nextiva participates in the E-Verify Program where and as required by law. For additional information about E-Verify visit USCIS. 

#LI-MP1 #LI-Onsite

 

Founded in 2008, Nextiva has grown into a global leader trusted by over 100,000 businesses and 1M+ users worldwide. Headquartered in Scottsdale, Arizona, and with teams across the globe, we're the future of customer experience and team collaboration through our AI-powered, conversation-centric platform.

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