CNC Systems Field Service Specialist

Job Description

Job Description

A day in this role

You start from home somewhere in the Pacific Northwest, review your route on your company laptop, and head to a customer site in your own vehicle—fuel covered and with a car allowance. By mid-morning, you’re deep into diagnostics on a multi‑axis CNC mill, tracing a fault from PLC logic to an electrical connection. After lunch, you finish a preventive maintenance visit on a Swiss lathe, bring a turning center back into spec, and coach operators on best practices. You wrap up with concise, accurate documentation on your company-issued phone and laptop—paperwork kept light so you can stay focused on the machines and the people who rely on them.

That variety is the norm. You’ll support a diverse set of manufacturers across the region while rarely needing to stop by our Kent office. You’ll represent Ellison Technologies in the field—solving problems, installing equipment, and creating raving fans.

What you’ll take on

• Own day-to-day service across the local market: troubleshooting, repair, installations, and scheduled PMs.
• Resolve customer issues with urgency and clarity; provide targeted sales support and occasional end‑user training.
• Communicate effectively with shop personnel, engineers, and leadership.
• Uphold Ellison Technologies’ professional and ethical standards at every touchpoint.
• Maintain complete records and technical documentation for all cases and projects.
• Pitch in with related tasks as business needs evolve.

What sets you up for success

• Hands-on experience commissioning, maintaining, and repairing CNC machining centers and CNC turning centers.
• Strong mechanical, hydraulic, and electrical troubleshooting chops—root cause to resolution.
• Proficiency in: PLC Troubleshooting, CNC Machine Repair, Electrical Troubleshooting, and Equipment Diagnostics & Troubleshooting.

Machines you’ll encounter

• VMCs (3–4 axis and 5+ axis)
• Lathes (2–4 axis and 5+ axis)
• CNC Swiss lathes

Why Ellison

• Car allowance, company cell phone, and laptop provided; fuel is covered.
• Streamlined reporting so you can spend more time fixing and optimizing.
• A culture built on growth, learning, and modern technology—backed by “The Ellison Way.”

Our mission is simple: equip manufacturers to compete and win, locally and globally. And as CEO Graham Hooper emphasizes, continued adaptation and investment in our people are how we’ll deepen partnerships and expand our impact.

Learn more about us on our About Us page.

Equal Opportunity

*"Ellison Technologies is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.”