Special Projects Coordinator

Senior Special Projects CoordinatorLessen is the tech-enabled, end-to-end property service provider that is transforming how commercial and residential real estate services are delivered and managed at scale. Lessen's technology platform provides data-driven insights that unlock key growth opportunities for the entire real estate ecosystem—including investors, owners, managers, and service providers. The company leverages a network of over 30,000 vetted, qualified vendors (Lessen Affiliates) serving clients with over 1 million properties and completing more than 3.5 million work orders annually across an expanding range of services. Lessen, LLC is a venture-backed, privately held company with offices in Scottsdale and Chicago.The Senior Special Projects Coordinator plays a key role in our business by managing issues that become multi-step projects requiring scheduling and coordination of vendors, client coordination and communication, and client acceptable reporting. This role acts as the primary point of contact for a project event, and is responsible for driving reliable, timely project coordination in both planned and unplanned instances. The Senior level is reserved for Special Projects Coordinators with several years of experience and can work more independently and serve as a resource for Special Projects Coordinators.What You'll Do:Coordinate assigned both planned and unplanned capital construction, maintenance, disaster relief, and environmental health & safety projects by creating and managing scope, and monitoring vendor performance to ensure successful and timely completionMaintain detailed knowledge of projects for corporate reporting, and both internal and client communicationServe as primary communication to client stakeholders regarding projects telephonically, electronically, and in person to ensure the highest level of client satisfactionBuild and grow a regional project vendor base to provide project servicesPartner with internal team members to onboard new vendors and monitor vendor scoringPartner with operations teams to ensure strong communication and issue resolutionPrevent and/or resolve escalated vendor and client issues with proactive relationship management to ensure exceptional customer experiencesEnsure quality control of vendor relationships and processes; investigate complaints and guarantee highest levels of customer serviceUnderstand client objectives, challenges and needs through clear communication with both the corporate team and regional clientsFoster a positive team environmentEnsure confidentiality of internal and external dataPerform ad-hoc projects and other duties as assignedPerform all tasks of the Special Projects Coordinator with less supervision while serving as a role-model and resource to Special Projects Coordinators new to the roleYou Should Have:Professional SkillsThese are the professional skills we would expect from an individual fully established in this role.Customer Service - AdvancedVerbal Communication - AdvancedWritten Communication - ProficientTeamwork - AdvancedRelationships - ProficientNegotiation - ProficientOrganizational Awareness - ProficientLearning Agility - AdvancedAnalysis - AdvancedProblem Solving - AdvancedProcess Orientation – AdvancedPrioritization- AdvancedRole Specific SkillsAbility to dissect full projects into individual components so as to ensure prioritization and timely completionComputer Skills: Intermediate proficiencies in: Microsoft Word, Excel, PowerPoint, Outlook preferred, ONE Project Management Tool, and PMWEBMinimum QualificationsBachelor's Degree or higher in a relevant area of study or relevant experience2+ years of project coordination/management experience preferably in commercial retail branches of banks or retail storesExperience and knowledge of Commercial Construction estimating, means and methods, accounting, project administration, and a thorough understanding of industry practices.Why Lessen:Competitive compensationHealth, Dental, Vision, Life, Disability options401K retirement savings planPaid vacation, federal and floating holidaysMaternity/Paternity PayCareer advancement opportunitiesAll the tools you'll need to be successfulLessen is intentional about attracting, developing, and retaining amazing talent from diverse backgrounds. We're looking for teammates that are enthusiastic, empathetic, curious, motivated, reliable, and will help us amplify the positive & inclusive culture we've been building. Lessen is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.