Event Coordinator

Event Solutions Coordinator Job ID 10153581 | Location Lake Buena Vista, Florida, United States | Business Walt Disney World Resort | Date posted Jul. 13, 2026 Job Description We are seeking an Event Solutions Coordinator to join the Event Solutions team! In this role, you will collaborate with Disney Destinations, Sales, and Marketing teams at Walt Disney World, Disneyland, Disney Cruise Line, and Aulani, A Disney Resort & Spa to fulfill reservations for events that showcase the Disney Brand, our unique and innovative experiences, products, and services. You will support events for key partners including Public Relations, Sales, Merchandise, Disney Institute, and Contest Winners by providing outstanding “one-stop” service for their attendees. The Event Solutions Coordinator supports the Event Manager by performing a variety of tasks related to planning and logistics or servicing reservations for individual clients/guests. You will work with our team to achieve overall objectives as well as have individual projects. You will report to the Group Event Systems Manager. This position is located in Lake Buena Vista, FL. What You Will Do Actively review all project timelines to ensure that the overall event objectives are met. Own the end-to-end registration process including creating and updating guest profiles in the Guest Service Suite system, monitoring RSVP reports, and booking travel arrangements and resort reservations. Provide internal communication items such as meeting minutes, event updates and overviews, action plans, budgets, timelines, merchandise counts, executive summaries, demographic reports, Standard Operating Guide (SOG), training materials, etc. Prepare and distribute event communication pieces including Save the Dates, Invitations, Resort/Travel Confirmations, Welcome Packages, name badges, amenities, etc. Abide by all guidelines and complete all steps related to asset receipt, distribution, reconciliation, and return. Provide Guest assistance via phone and email, across multiple incoming phone lines and mailboxes. Coordinate Event Hospitality Desk and on-site check-in locations. Process and post guest and voucher payments, monitor balances and build guest invoices, create usage fee reports, track partner billing information, create final event revenue reports, and conduct monthly reconciliation across all accounts. Input and process credit cards for merchandise transactions and confirm payment receipts. Order updates for returned or canceled items. Order & distribute ticket media and parking passes. Required Qualifications & Skills Experience supporting the planning, coordination, and execution of meetings, events, conferences, or large-scale operational initiatives with cross-functional partners. Demonstrated experience managing multiple concurrent projects, deadlines, and competing priorities in a fast-paced operational or hospitality environment. Expertise in providing exceptional guest, client, customer, or stakeholder service with a focus on quality, responsiveness, and relationship management. Background in supporting large-scale events or operational initiatives in partnership with event managers, project managers, or cross-functional leadership teams. Demonstrated experience coordinating logistics, maintaining detailed project documentation, and managing multiple priorities with strong attention to detail. Availability to work a flexible schedule, including evenings, weekends, and holidays, based on business and event needs. Proficiency with Microsoft Office Suite, including Excel, Word, and PowerPoint, with experience creating reports and project documentation. Experience handling confidential, proprietary, or sensitive business information while maintaining discretion and professionalism. 1+ years of experience in hospitality, tourism, entertainment, events, guest services, or a related customer-focused industry. Preferred Qualifications Proficiency in Disney Systems experience (Guest Service Suite, Dreams, Lilo, Travel Box, Concur, EventsWithDisney, Knowledge, Siebel) preferred. Bachelor's Degree or related experience in Event Planning. Education High School Diploma or equivalent The hiring range for this position in Orlando, Florida, is $22.10 - $27.65 per hour. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range medical, financial, and/or other benefits, dependent on the level and position offered. About Walt Disney World Resort Since opening in 1971, Walt Disney World Resort has played an important role in many childhood and family memories. Today, hundreds of millions of guests from around the globe visit this magical place to enjoy a Disney vacation. Through a combination of creativity, innovation and technology, the resort immerses guests in classic Disney tales and new kinds of family entertainment. Drawing from a rich heritage of storytelling, Walt Disney World Resort cast members bring Disney magic to life through unmatched attention to detail and superior guest service. About The Walt Disney Company The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished. This position is with Disney Destinations, LLC, which is part of a business we call Walt Disney World Resort. Disney Destinations, LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world. #J-18808-Ljbffr