Human Resources Generalist - People Operations and Talent

Human Resources Generalist – People Operations & Talent

Publishing Concepts, LP (PCI) is a Fortune 100 Best Companies to Work For, headquartered in Dallas, Texas. For over a century, we have partnered with universities and nonprofit organizations to deepen alumni engagement and strengthen the relationships that fuel philanthropy.

At PCI and our StoryCause fundraising division, we help institutions capture alumni and donor stories at scale, turning meaningful conversations into insights that inspire giving.

By combining human connection with data-driven insight, we help advancement teams build stronger donor relationships and ultimately inspire greater generosity for the missions they serve.

Our work sits at the intersection of storytelling, relationships, and philanthropy. Every conversation we facilitate helps institutions better understand the people who care about their mission, unlocking deeper engagement, stronger communities, and generating long-term financial impact for the institutions we serve.

Through PCI and our StoryCause fundraising department, we help universities and nonprofits capture donor stories at scale, transforming conversations into meaningful insights that inspire giving. We don't just strengthen connections; we capture, curate, and preserve the world's stories.

Human Resources Generalist – People Operations & Talent Description:

Are you looking to build a long-term career in Human Resources beyond recruiting? This is an opportunity for an HR professional with a solid recruiting foundation who is ready to expand their expertise across People Operations, compliance, employee experience, and strategic HR initiatives.

As our Human Resources Generalist – People Operations & Talent, you'll partner with senior leaders, hiring managers, and cross-functional business partners to support the full employee lifecycle. While recruiting remains an important part of the role—including corporate recruiting, internal mobility, and hiring high-volume onboarding classes—your primary focus will be strengthening and supporting the operational side of HR.

This role is ideal for someone who enjoys balancing people interaction with process, thrives on organization and accuracy, and takes pride in ensuring every detail is handled correctly. You'll work across multiple HR disciplines, gaining exposure to compliance, onboarding, benefits administration, HR systems, and employee support while helping drive an exceptional associate experience.

We're looking for someone who:

• Has a foundation in full-cycle recruiting, including corporate recruiting and talent pipeline development.
• Is highly detail-oriented and naturally organized, with a passion for accuracy and process improvement.
• Understands the importance of HR compliance and enjoys staying current on employment laws, policies, and best practices.
• Is eager to broaden their HR expertise beyond Talent Acquisition and develop into a well-rounded HR professional.
• Can confidently partner with senior leaders, hiring managers, and business stakeholders across multiple departments.
• Balances competing priorities while maintaining a high level of professionalism, confidentiality, and customer service.
• Enjoys both task-oriented work and building trusted relationships throughout the organization.

If you're someone who enjoys learning, values precision, and is looking for an opportunity to grow your HR career while making a meaningful impact across the business, we'd love to meet you.

Responsibilities

Talent Acquisition:

• High volume recruitment for contact center and fill a new hire class of 10-15 inside sales agents at least once per quarter.
• Follow established recruiting strategies to meet current or anticipated staffing needs and adjust as needed.
• Partner with hiring managers to fill operational roles both internally and externally.
• Source candidates through established job boards and additional platforms. Maintain a pipeline of qualified candidates. Utilize ATS features to run an efficient hiring process.
• Maintain open communication with applicants.
• Create Talent Acquisition internal and external communications and marketing (job postings, new hire announcements, requisition reports, etc.).
• Organize, advertise, and facilitate Virtual Hiring Events for Inside Sales classes when needed.
• Support the maintenance of Talent Acquisition practices in alignment with the overall organizational strategy.
• Maintain compliance with EEO, OFCCP, and applicable state employment laws across the states we advertise in.
• Utilize ATS to document and store communication with candidates. Pre-screen and develop slate of candidates by conducting initial phone screens; analyzing responses, comparing qualifications to job requirements, and determining next steps.

Onboarding and Associate Support:

• Responsible for creating an amazing onboarding experience.
• Manage the onboarding process from offer to active status: professional reference checks, talent assessments, and background checks.
• Day-to-day questions about benefits and other HR related administrative duties.
• Compliance administration, new hire data entry, I-9s, E-Verify, WOT-C, and unemployment claims.
• Design graphics to promote company news, initiatives, and upcoming events via announcement channels.
• Occasionally picks up and distributes corporate mail, ensuring timely and accurate handling of incoming correspondence.
• Monitor surveys for associate satisfaction (and compile data in a presentable manner)
• Supports employee relations processes, including documentation, coordination of terminations and offboarding activities in partnership with HR leadership.

Benefits for Human Resources Generalist – People Operations & Talent - Telemedicine, Medical Insurance, Health Spending Account (HSA), Medical, Dental, Vision, and Life Insurance, Wellness Program, 401K with company match, PTO (vacation, sick, personal, holidays, half-holidays), Bereavement leave, Tuition Reimbursement, and more!

Requirements

Qualifications:

• 2-5 years of total HR or related HR work history or 4-year college degree (preferred)
• Bachelor's degree in Human Resources or a business-related field
• Minimum qualification: High School Degree or equivalent

Requirements for HR Generalist:

• We are a remote company; however, we are hiring in Dallas, TX, for this position. With the potential of in-person work being 10-15%.
• Exceptional organizational skills and attention to detail.
• Must be skilled in making high-volume outbound calls.
• Partner with all team members and operate with a high level of integrity and trust.
• Proven ability to juggle and prioritize multiple time-sensitive tasks.
• Maintain confidentiality and build trust with stakeholders.
• Excellent written and verbal communication skills.

Additional Company Awards

Texas

Great Place to Work: (2 consecutive years)

Best Companies to Work for in Texas (6 consecutive years)

Top 100 Places to Work: Dallas Morning News (7 consecutive years)

Dallas 100: SMU Caruth Inst for Entrepreneurship (3 consecutive years)

Top 100 Places to Work: San Antonio Express-News (2 consecutive years)

San Antonio Business Journal: Best Places to Work (3 consecutive years)

Virginia

Top 100 Places to Work: Inside Business, The Hampton Roads Business Journal (2 consecutive years)

Virginia Business: Best Places to Work (3 consecutive years)

Arkansas

Arkansas Business: Best Places to Work (2 consecutive years)

National

Intl. Customer Management Institute (ICMI) - 2021

Top Workplaces 2021, 2022 - received 7 Culture Excellence Awards

Inc.5000 Fastest Growing Companies in America - 2020 with a growth rate of 102.48%, putting us in rarefied company with organizations such as Microsoft, Timberland, Vizio, Intuit, Chobani, Oracle, and Zappos.com

PCI is firmly committed to the principle of equal employment opportunity. PCI offers employment opportunities without regard to race, color, sex, age, religion, national origin, disability, U.S. military, and/or other prohibited bases of discrimination, both state and local. All aspects of the employment relationship (including recruiting, hiring, training, working conditions, compensation, promotion, discipline, and termination) are subject to this policy. Candidates must pass a pre-employment background check.