Account Manager

Full-time

Description

Account Manager- MW Nelson, A Relevant Solutions Company

The Account Manager is responsible for generating revenue by developing long-lasting, mutually beneficial relationships with clients across all business units within Relevant Industrial. This field-based sales role focuses on meeting customer needs through technical expertise, solution development, and consistent client engagement. The Account Manager plays a critical role in identifying new business opportunities, supporting product lines, and maintaining high levels of customer satisfaction.

Essential Duties and Responsibilities

Sales & Customer Development

• Lead all aspects of the sales process including lead generation, solution development, proposal creation and closing.
• Build and maintain relationships with new and existing customers.
• Promote full range of Relevant Industrial’s Instrumentation and Automation product lines.
• Regularly conduct in-person sales calls and collaborate with factory representatives during regional visits.
• Develop customer accounts by educating clients on value-added services.
• Proactively identify new opportunities and revenue streams within accounts.

Solution Delivery & Technical Support

• Negotiate with customers and suppliers to deliver optimal customer solutions with high profitability.
• Provide technical support, product information, and pricing updates to clients.
• Connect with OEM suppliers to enhance customer offerings and solution value.
• Coordinate internally to deliver cross-functional support to clients.

Communication & Relationship Management

• Ensure accurate client expectations and consistent follow-through on commitments.
• Maintain accurate records and contacts in CRM systems.
• Respond promptly and effectively to customer concerns and complaints.
• Maintain professional and proactive relationships with vendors and principals.

Training & Collaboration

• Participate in internal training sessions, sales meetings, and team development.
• Assist in training new employees and sharing best practices.

Position Requirements

Education and Experience

• Bachelor’s degree in engineering, technical field, or equivalent experience in process heating and control.
• 5+ years of experience in B2B industrial sales in sectors such as process heating, instrumentation or industrial manufacturing.
• 3+ years of experience managing strategic customer accounts and multi-site coordination.

Skills and Competencies

• Strong consultative selling and technical proposal development skills.
• Proven success in landing new accounts and expanding market share.
• Ability to build relationships at the executive level.
• Excellent verbal and written communication skills.
• Highly organized with strong time-management and CRM usage.
• Positive attitude, self-starter, and solutions-oriented mindset.

Physical Requirements and Work Environment

• Frequent use of computer and phone; prolonged sitting in office or vehicle.
• Must be able to drive for extended periods for customer visits.
• Occasional lifting of demo equipment (up to 50 lbs).
• Some walking required in industrial plant or refinery settings.
• May be exposed to extreme temperatures during site visits.

Equal Opportunity Employer Statement

Relevant Industrial is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all individuals, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable laws. Reasonable accommodations may be provided to individuals with disabilities to enable them to perform essential job functions.