Account Director

Job Description

Job Description

Purpose: 

Reporting to the Sr. VP of Client Services, the Account Director will manage the operations for assigned RareMed Solutions accounts. As the Account Director, you will serve as a major point of contact and establish a positive working relationship with multiple levels of managers within the account. The Account Director is accountable for overall service and delivery for all assigned clients and will coordinate with relevant external and internal functional areas to ensure that the needs of the client are being met. The Account Director will ensure that all client performance standards and all contractual commitments are met or exceeded and will escalate critical client concerns to Sr. VP for resolution or consultation. Note – this is not a sales position.  

Responsibilities: 

• Manage the client relationship as a major point of contact for interaction and communication of any and all issues related to the assigned client. 

• Act as a trusted advisor for the client to maximize the overall relationship with the client. 

• Demonstrate complete understanding of all details in each client’s contract. 

• Act as the internal expert of the client to ensure contract terms are being met. Manage contract parameters in a consistent and effective way. 

• Regularly perform account analysis and reports, proactively making suggestions to enhance accounts while ensuring client satisfaction is achieved.  

• Proactively raise any client or team issues that present a business risk to RareMed Solutions to VP. 

• Partner with the internal business areas to drive an understanding of the client’s overall longer-term strategy to ensure the organization is successful in meeting client retention goals and growth targets. 

• Involve other RareMed Solutions management as needed to grow the partnership by identifying new business opportunities. 

• Establish the appropriate communication messaging and positioning for the clients and act as the primary communication channel with the assigned clients.  

• Ensure timely and accurate project status communication and execution of tactical plans are delivered to clients while avoiding perceived or creating confusion regarding roles.