Call Center Specialist

Providing patient access support in a remote setting, the full-time Call Center Specialist will manage appointment scheduling, patient registration, and insurance inquiries while ensuring high-quality customer service and compliance with established protocols. Key responsibilities Receive and respond to patient calls regarding appointments and access requests in a timely manner Schedule appointments and procedures according to established guidelines and maintain accurate patient information in Epic Verify insurance eligibility and communicate financial responsibilities to patients as needed Required qualifications High school diploma or equivalent required Preferred experience in healthcare customer service or inbound call center environments Knowledge of healthcare scheduling, registration, and insurance processes preferred Strong data-entry skills and proficiency with electronic health records Ability to multitask effectively in a high-volume contact center environment