Administrative Assistant

Job Description

Job Description

Testa-Seat | Pittsburgh, PA 15202
Pay: $16–$24/hour, based on experience and skills; potential for sales commission
Schedule: Part-time or full-time
Work arrangement: On-site strongly preferred; hybrid or remote considered for qualified candidates

Potential Good fit:

• Customer Service Representative, Customer Experience Lead.
• Sales Representative, Inside Sales , Sales Support Coordinator.
• Administrative Assistant, Medical Administrative Assistant.
• Case Manager (healthcare or disability services prefered), Medical Admin.
• A strong plus: Experience as a pediatric therapist or as a caregiver for a child with a disability. We value the firsthand understanding you bring to families’ everyday needs and challenges.

Help children participate. Make life easier for families. Grow with purpose.

Testa-Seat makes portable postural support seats that help children join everyday moments, from family meals to play and learning. Our mission is to bring more comfort, participation, and possibility to children and their families.

We’re looking for a warm, organized, proactive person to guide customers, build relationships, and coordinate orders. You’ll work directly with the founder to help more families find the support they need.

What You’ll Do:

Customer Outreach

• Respond to inquiries across channels
• Follow up with leads email and async communication
• Answer questions about our products, specs, pricing, and ordering
• Manage orders in Shopify, process refunds, generate shipping labels
• Schedule meetings and calls with prospects
• Reach out to potential clients via email, calls, and video meetings

Relationship Building:

• Build lasting connections with therapists, hospitals, charities, and parent groups
• Check in with customers regularly, gather feedback, ensure satisfaction, build loyalty
• Follow up to understand client needs and collect testimonials or case studies

Must-Haves:

• At least 3 years of experience in a sales or customer service role
• A natural communicator who connects easily with all kinds of people
• Confident presenting - one-on-one or to a group, online or in person
• Comfortable with Google Workspace (Gmail, Calendar, Drive)
• Proactive, independent, and resourceful - you don't wait to be told what's next

Must know for full compensation:

• Comfortable with CRM platforms ( GHL experience is a plus , or need to learn fast)
• Familiar with Shopify
• You use AI daily - it's already part of how your life

Advantage

• Growth-oriented: you're eager to develop your skills and take on new challenges
• Bonus: experience in sales, customer service, or the healthcare/disability space.
• Help sharpen our outreach and sales strategy over time
• Use CRM tools, automation, and AI to work smarter, not harder
• Collaborate directly with leadership on new growth ideas

Why Join Us?

• Make Real Impact - Your work directly changes lives and helps families thrive.
• Grow Fast - This isn't a static role.
• Flexible & Independent - We care about results, not clocking hours at a desk.
• The Best Place to Start in Sales - Our customers come to us already interested.
• You're not fighting resistance - you're guiding people who already believe in what we do.
• We're looking for someone who wants to grow - long-term, fast, and with us.
• Hit your goals, and you grow with the company - more responsibility, more ownership, more opportunity.

Be the Face of Testa-Seat - Represent us to therapists, hospitals, and families who are counting on us. If you're driven and you deliver, there's real room to rise here.

Together, we bridge the gap between challenges and possibilities with compassion, innovation, and a shared commitment to children’s comfort and independence.

Apply Today

Ready to shape the future of assistive technology? Join us at Testa-Seat and help create a brighter, more inclusive future.

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Testa-Seat is a Pittsburgh-based company breaking boundaries for kids with disabilities. Using cutting-edge 3D printing, we create custom seating solutions that bring independence, comfort, and inclusion into everyday life.
Our seats empower children to sit independently — easing the burden of inadequate options and giving families more room to enjoy life, create memories, and take on challenges with confidence.

Company Description

Testa-Seat is a Pittsburgh-based company breaking boundaries for kids with disabilities. Using cutting-edge 3D printing, we create custom seating solutions that bring independence, comfort, and inclusion into everyday life.\nOur seats empower children to sit independently — easing the burden of inadequate options and giving families more room to enjoy life, create memories, and take on challenges with confidence.\n