Specialist, New Restaurant Opening Trainer

Based in Pasadena, California, Dine Brands Global, Inc. (NYSE: DIN), through its subsidiaries and franchisees, supports and operates restaurants under the Applebee’s Neighborhood Grill + Bar, IHOP, and Fuzzy’s Taco Shop brands. As of December 28, 2025, these three brands consisted of over 3,500 restaurants across 20 international markets. Dine Brands is one of the largest full-service restaurant companies in the world and in 2022 expanded into the Fast Casual segment. For more information on Dine Brands, visit the Company’s website located at Location TypeFieldRole SummaryDeliver new restaurant opening training programs, systems, and logistics primarily across domestic markets, with the opportunity to support select international openings. Collaborate strategically with franchise owners, operators, and brand Operations teams to develop a highly skilled workforce capable of delivering exceptional food and service while maintaining brand standards.Job FunctionsProvides leadership and organization for new restaurant openings. Supports and facilitates the execution of company training programs in assigned areas. Develops new restaurant opening training programs and tools, with consideration for scalability and adaptability across diverse markets. Oversees new restaurant opening program execution, ensuring alignment with brand standards and regional operational considerations when applicable.Manages training resources and trainer travel and deployment logistics. Collaborates with company and franchise personnel to identify training needs and strategies to fulfill the needs, including considerations for regional and cultural differences. Monitors the success of training programs and results; provides recommendations and feedback to assist in continual improvement efforts, including insights from varied market environments. Follows company policies, upholds professional standards, and performs all work in a manner respectful of others.ResponsibilitiesCollaborates with franchisees and/or company leadership to identify training needs for new restaurant openings, including consideration of regional and cultural differences where applicable. Develops and recommends strategies to improve new restaurant opening training programs and trainer capabilities.Coordinates and facilitates virtual and in-person workshops to develop the knowledge and skills of New Restaurant Opening Trainers, adapting delivery approach for diverse and, when needed, bilingual audiences. Coordinates and participates in calls, webinars, and meetings with stakeholders to collaborate and provide guidance on training strategy, programs, and execution.Participates in and/or leads the development of training tools, services, and initiatives to drive operations and marketing programs for new restaurant openings, ensuring content is scalable across markets when appropriate. Implements and integrates new initiatives and new or revised standard operating procedures into the training program.Revises and maintains training materials, process and procedure manuals, and resources, ensuring clarity and effectiveness across diverse restaurant environments. Partners with field support personnel to identify the quantity and locations of training restaurants needed.Designates training locations and guides Training Restaurant leadership in developing new trainers. Coordinates and schedules in-restaurant training at designated training restaurants and/or new restaurants in training. Plans, manages, and communicates logistics for Contract Trainer project assignments, including support for occasional international travel and deployment needs.Prepares new restaurant opening trainers to deliver training and execute SOPs. Utilizes data to evaluate program effectiveness and provides solutions to drive quality execution, incorporating insights across different market environments when applicable. Serves as a Training Team Leader or Position Trainer as needed. Performs other responsibilities associated with New Restaurant Opening Training as needed.Skills and RequirementsAccredited certification or degree in Business, Education, Communications, or related discipline, or equivalent professional experience1–2 years of restaurant management experience2–3 years' professional-level training experience in all aspects of restaurant operations3 or more years of experience with opening new restaurantsBilingual English/Spanish proficiency strongly preferred (to support training across diverse domestic teams and potential international openings)Strong verbal, written, and interpersonal communication skillsAbility to effectively communicate with and adapt to diverse, multicultural audiencesStrong attention to detailGood analytical and problem-solving skillsPrevious experience creating professional training tools and assetsAbility and desire to work effectively in a fast-paced, highly collaborative environmentAbility to prioritize, multi-task, and meet critical deadlinesAbility to interact positively with stakeholders at various levels and demonstrate strong customer service skills, diplomacy, and tactDemonstrated ability to effectively train individuals with a wide variety of experience and skill levelsIntermediate knowledge of Microsoft Office applications (Outlook, Excel, Word, PowerPoint)Familiarity with web-based meeting and/or instructional platforms such as WebEx, Microsoft Teams, or Adobe ConnectMust be located within 40 miles of a major domestic airportValid passport (or ability to obtain one) and willingness to travel internationally as business needs dictateTarget Salary $75k-$90k depending on experiencePhysical DemandsAn employee must meet the physical demands described here to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform basic functions.Regularly required to sit, talk, hear, and use hands to type, file, handle, or feel. The employee is frequently required to reach with hands and arms. Occasionally required to stand, walk, stoop, kneel, crouch, or crawl. Visual acuity to use a keyboard, prepare and analyze data and figures, transcribe, view a computer terminal, and do extensive reading.Role requires the ability to travel frequently, including extended travel durations, and navigate airport terminals, hotels, and restaurant environments.Physical demands include those of a restaurant team member, trainer, and manager, including the ability to stand for extended periods during training sessions and move throughout restaurant environments.Work EnvironmentThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.Work is performed in an office environment and restaurants using the two settings' standard equipment and common conditions.Travel is required, up to 75%.Equal Employment Opportunity StatementDine Brands Global strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, veteran status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other status protected by federal, state, or local law. All employment is decided on the basis of qualifications, merit, and business need.Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act and/or other applicable laws and regulations in other jurisdictions.Dine Brands reviews criminal history in connection with a conditional offer of employment. The following is a list of all material job duties which Dine Brands reasonably believes that criminal history may have a direct, adverse, and negative relationship, potentially resulting in the withdrawal of a conditional offer of employment: implement brand standards such as food safety at all restaurants for a uniform guest experience; physically inspect restaurant premises belonging to franchisees; and facilitate frequent and close interactions with franchisees, franchisee employees, guests, and other third parties.For information on how we collect and use your personal information, please visit our Applicant & Employee Privacy Notice. #J-18808-Ljbffr Dine-Brands-Global