Senior Support Engineer

Job Title: Senior Support Engineer

Industry: Information Technology / Professional Services

Location (City, State): Chicago, IL

Assignment Type: Direct Hire

Pay: $75,000 - $90,000 annually

Work Schedule: Monday - Friday, 8:00 AM - 5:00 PM (occasional after-hours support as needed)

Benefits: This position is eligible for medical, dental, vision, and 401(k).

Our client is a rapidly growing organization focused on delivering exceptional workplace experiences through innovative technology solutions and outstanding customer service. They foster a collaborative, fast-paced environment where employees have the opportunity to make a meaningful impact and contribute to ongoing growth and success.

Job Description:

We are seeking a Senior Support Engineer to provide advanced technical support and endpoint management for a growing organization. This individual will play a key role in supporting users, maintaining workplace technologies, troubleshooting technical issues, and ensuring a seamless experience across office and collaboration environments. The ideal candidate is hands-on, customer-focused, and experienced with Microsoft technologies, endpoint administration, and audiovisual support.

Key Responsibilities:

• Serve as an escalation resource for complex desktop support and end-user technology issues.
• Provide support for Windows devices, mobile technologies, peripherals, and productivity applications.
• Manage the full lifecycle of endpoint devices, including deployment, configuration, maintenance, and replacement.
• Administer and support Microsoft 365 technologies and related collaboration platforms.
• Troubleshoot and maintain conference room, video conferencing, and audiovisual systems.
• Support connectivity and networking issues involving Wi-Fi, VPN access, DNS, DHCP, and related technologies.
• Coordinate with vendors regarding hardware procurement, repairs, warranties, and equipment installations.
• Monitor endpoint performance and proactively resolve issues impacting users.
• Support technology initiatives across multiple office locations as needed.
• Promote endpoint security standards, device compliance, multifactor authentication, and access management best practices.
• Develop and maintain technical documentation, support processes, and knowledge base resources.
• Participate in projects focused on workplace technology enhancements, security improvements, and operational efficiency.

Qualifications:

• 3-10 years of experience in desktop support, endpoint administration, IT operations, or a related technical support role.
• Strong hands-on experience with Microsoft 365 administration.
• Experience managing endpoints through Microsoft Intune or similar device management platforms.
• Background supporting conference room technologies, collaboration tools, and audiovisual equipment.
• Knowledge of Windows operating systems and enterprise support environments.
• Understanding of networking fundamentals, including Wi-Fi, VPN, DNS, DHCP, and endpoint connectivity.
• Strong troubleshooting, communication, and customer service skills.
• Ability to prioritize competing demands and work effectively in a fast-paced environment.

Additional Details:

• 100% onsite position located in Chicago.
• High-visibility role interacting with employees, leadership teams, and external vendors.
• Opportunity to support both day-to-day operations and long-term technology initiatives.
• Interview process includes a phone interview followed by onsite meetings with leadership.

Perks:

• Opportunity to join a growing organization with strong leadership support.
• Exposure to a wide range of modern workplace technologies.
• High-impact role with visibility across multiple departments.
• Collaborative team environment with opportunities for professional growth.
• Hands-on involvement in technology improvements and infrastructure initiatives.