Senior Support Engineer

Senior Support Engineer

Workbox is a national workspace operator that goes beyond coworking–our ecosystem accelerates ambition, cultivates connections, and helps businesses thrive. In addition to office space and coworking solutions, we offer access to a range of investors, professional specialists, and high growth businesses across our entire portfolio. Our workspace products include private offices, reserved desks and floating memberships, as well as meeting rooms and event spaces. We currently operate 13 locations, encompassing over 400,000 square feet, in seven cities across the U.S., and our differentiation has led to us being one of the fastest growing workspace operators in the country.

Workbox is seeking a full-time Senior Support Engineer to join our IT team. This is a high-impact, high-visibility role reporting directly to the Director of IT and working daily with teams across the organization to deliver reliable, secure, and user-focused IT services.

The Senior Support Engineer will serve as the primary point of contact for employee-facing technology, providing L1 and L2 desktop support while ensuring endpoint reliability, security, and standards compliance. The Senior Support Engineer will also support and maintain meeting rooms and shared collaboration spaces, enabling seamless hybrid meetings for users joining from corporate and BYOD devices.

This role is ideal for a hands-on technical professional who thrives in a fast-paced environment, enjoys being the frontline of IT support, and has deep experience supporting modern workplace technologies powered by Microsoft 365, Microsoft Intune, and meeting room technologies in a BYOD environment.

Key Responsibilities

• Serve as the primary escalation point for L1 and L2 desktop support, resolving end-user issues related to hardware, software, identity, and connectivity
• Provide hands-on and remote support for Windows, mobile devices, and peripherals in a BYOD and corporate device environment
• Manage endpoint lifecycle operations, including device provisioning, imaging, configuration, repairs, and decommissioning using Microsoft Intune / Autopilot
• Administer and support Microsoft 365 services including Entra ID (Azure AD), Exchange Online, Teams, OneDrive, and SharePoint
• Support and troubleshoot meeting room and collaboration technologies, including: - Room displays, cameras, microphones, speakers, and related systems - Presentation and video conferencing tools used by BYOD users
• Ensure meeting rooms are consistently operational, user-friendly, and aligned with security and AV standards
• Partner with hardware procurement and repair vendors to coordinate laptop and AV equipment setup, warranties, and break/fix services
• Troubleshoot networking and access issues including Wi-Fi, VPN, DNS, DHCP, and basic VLAN-related problems impacting endpoints and meeting rooms
• Monitor device and room technology health, proactively addressing performance or reliability issues
• Support employees with Workbox-adjacent technology issues across coworking locations as part of field IT operations
• Enforce security best practices such as device compliance, MFA, encryption, and access controls across endpoints and shared spaces
• Document desktop, endpoint, and meeting room standards, support procedures, and troubleshooting guides
• Participate in IT projects and initiatives related to modern workplace, endpoint security, collaboration tools, and user experience improvements