Front Desk Attendant

COMPANY OVERVIEW:

Mike Z Rentals is a trusted name in vacation rental management, proudly serving Naples, Florida and surrounding areas. Known for our personalized service and deep local expertise, we offer a curated collection of vacation homes that cater to a wide range of guests. From sun-soaked getaways to extended stays, we focus on delivering comfort, convenience, and exceptional experiences. Our team is committed to excellence, supporting homeowners, welcoming guests, and strengthening the community with every stay.

POSITION SUMMARY:

The Front Desk Attendant serves as the first point of contact for guests, owners, and vendors at the hospitality desk. This position plays a vital role in creating a welcoming environment and delivering exceptional service throughout the guest experience. This role requires one to be professional, personable, and highly organized, with the ability to manage multiple responsibilities in a fast-paced environment.

RESPONSIBILITIES:

• Greet guests, owners, and vendors with a warm and friendly demeanor
• Answer and direct phone calls, emails, and in-person inquiries promptly and professionally
• Check guests in and out 
• Provide area and property information, directions, and assistance with guest needs
• Maintain front desk cleanliness, organization, and inventory of office supplies
• Coordinate with Housekeeping, Maintenance, and Reservations teams to ensure seamless guest experiences
• Accept and log packages, keys, and lost & found items
• Handle guest concerns, complaints, or issues with urgency and professionalism
• Assist with administrative tasks, including filing, data entry, and document preparation
• Support property management staff with various operational duties as needed

QUALIFICATIONS:

• High school diploma or equivalent required
• Previous front desk, hospitality, or customer service experience preferred
• Proficient in Microsoft Office and comfortable learning property management software
• Excellent communication and interpersonal skills
• Ability to multitask, prioritize, and remain calm under pressure
• Detail-oriented with strong organizational skills
• Professional appearance and demeanor

COMPENSATION & BENEFITS:

Hourly Range: $18.00 - $20.00 based on previous experience

Benefits:

• Paid time off such as PTO, sick days, and vacation days
• Retirement benefits or accounts

Schedule: Full-time, Saturday through Wednesday, 3 pm - 11 pm

Location: In office, Naples FL