Food Runner

Food RunnerCasa Madera is a coastal-inspired dining experience where the spirit of the Riviera Maya meets elevated Mexican cuisine. The menu celebrates fresh, thoughtful ingredients, warm flavors, and dishes rooted in tradition while embracing a sense of ritual, grounding, and connection. Designed to feel like a retreat from the everyday, Casa Madera blends soulful energy, handcrafted cocktails, and an atmosphere that moves effortlessly from relaxed to refined. Every moment is meant to feel immersive, intentional, and touched by the elements. Casa Madera has locations in Toronto and West Hollywood, each offering its own interpretation of this coastal Mexican escape.Join a high-energy team that delivers a feast for the senses on a nightly basis. We strive for excellence with an elevated sense of hospitality. We care for our team and our community.We pride ourselves on our fast-paced culture and exceptional guest experiences. We're looking for high energy team players with a guest-first attitude who are eager to learn and pride themselves on providing exceptional guest experiences.Food Runners are responsible for controlling the flow of food in and out of the kitchen and maintaining clear communication between the kitchen and front of house team. Additional responsibilities include setting tables, serving food orders and removing used dishes and utensils. Runners must have extensive menu knowledge to be able to correctly name each dish (including modifications) as it is delivered to a table. Ultimately, you will ensure our guests have a high-quality dining experience by serving their food in a timely and accurate manner.ResponsibilitiesDeliver a consistently high level of customer service to each guest and clientMaintain a safe and clean working environment by complying with health and safety guidelinesProactive and anticipate the needs of coworkers around them that may needAbility to have extensive knowledge on the beverages we offer on the menu and the mastery of the food menu in order to properly garnish and send outMechanical in execution uses organized steps of service to ensure order accuracy and consistency even in the busiest of timesEnsuring that side stations are prepped as needed for business demandBuild rapport with guests in order to increase repeat clienteleQualificationsExhibit strong multitasking abilitiesPosses a diligent work ethicMaintain a clean and professional appearanceDisplay the ability to forecast and anticipate the needs of our guests and the restaurantExperience in a Full Service Restaurant PreferredAvailable to work nights, weekends and holidays.Must be able to stand for the duration of shifts and lift up to 35lbsWe offer opportunities for growth and development. We pride ourselves on our fast-paced culture that is supported by leaders who propel you to your full potential.