Customer Support Specialist

Hybrid

Houston, Texas (Operations)

Full time

R49861

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

Job Summary

Customer experience is the top priority for this role. The Customer Support Specialist is responsible for managing quotes, orders, and required customer documentation with a focus on accuracy, compliance, and on-time fulfillment. This role partners closely with customers, sales, sourcing, finance, operations, logistics, billing, and technical teams to communicate status, remove barriers, and deliver a seamless customer experience.

Who We Are Looking For

Xylem is seeking customer-focused professionals who are organized, responsive, and comfortable managing multiple priorities in a fast-paced environment. Candidates with experience in customer service, order management, sales support, quotes, purchasing, procurement, logistics, or business operations are encouraged to apply. The ideal candidate takes ownership of their work, communicates clearly, follows through on commitments, and looks for opportunities to improve processes and the customer experience.

At Xylem, we are united by a shared purpose: solving water to create a more sustainable world. If you are driven by customer service, collaboration, and making a real impact, we invite you to bring your skills to our team as a Customer Support Specialist.

Essential Responsibilities

• Prepare and process quotes, orders, and order changes accurately and on time.

• Review customer requirements, including approvals, terms, compliance requirements, and purchasing documentation.

• Create supplier purchase orders and coordinate with sourcing and procurement teams to meet customer delivery needs.

• Monitor order backlog, shipments, and open issues while proactively communicating status, risks, and next steps.

• Respond to customer inquiries promptly and professionally by phone and email.

• Set clear expectations with customers and internal partners regarding timelines, status, and potential issues.

• Partner cross-functionally with sales, finance, credit, billing, accounts receivable, operations, logistics, sourcing, procurement, and technical teams to resolve issues and remove barriers.

• Maintain accurate and complete customer, order, and supporting documentation.

• Use CRM and ERP systems to maintain clean, reliable data and support efficient order management.

• Own open items through resolution and follow up to ensure customer and business commitments are met.

• Identify opportunities to reduce rework, improve cycle time, and enhance the customer experience.

• Track performance and use data, feedback, and KPIs to identify opportunities for continuous improvement.

• Escalate issues appropriately with relevant information and recommended solutions.

• Maintain reliable attendance and follow company time-off and notification procedures.

Qualifications

• High school diploma or equivalent required.

• Previous customer service, order management, sales support, purchasing, procurement, logistics, or business operations experience preferred.

• Experience working with CRM or ERP systems preferred.

• Strong attention to detail and ability to maintain accurate documentation.

• Ability to manage multiple priorities and deadlines in a fast-paced environment.

• Strong written and verbal communication skills.

• Ability to work independently and take ownership of assigned responsibilities.

• Strong problem-solving and critical-thinking skills.

• Ability to collaborate effectively with customers and cross-functional teams.

• Professional, respectful, and composed communication style.

• Commitment to continuous improvement and delivering a strong customer experience.

Compensation & Benefits

The estimated pay range for this position is $25 to $28 per hour. Starting pay is dependent on multiple factors, such as skills, experience and work location. At Xylem we offer a competitive compensation package with a generous benefit package, including Medical, Dental, Vision plans, 401(k) with company contribution, paid time off, paid parental leave and tuition reimbursement.

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.

At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.

Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation

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Want to know what kind of Impact you can make?

Our goal is to optimize water access and quality, and promote responsible consumption, so that communities across the globe

can thrive. Through Xylem Watermark, our Corporate Citizenship Program, we provide and protect safe water resources for

communities around the world by engaging all stakeholders and educating about water issues.

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Inclusion and Belonging at Xylem

Inclusion and Belonging are fundamental to how we enable our customers to tackle global water challenges.

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