Observability Architect

Role Name Observability Architect Location: Troy NY

JOB DESCRIPTION

Summary: Senior observability Architect responsible for platform modernization, Grafana Cloud migration, operational excellence, production support readiness, and enterprise observability strategy across hybrid cloud environments. Core Responsibilities

• Lead observability strategy, architecture, and operational excellence initiatives.
• Provide servant leadership to Operations and Production Support teams.
• Own end-to-end design across all layers (infra → end user); define standards, SLOs, signal model
• Drive continuous improvement programs focused on reliability, system health, and MTTR reduction.
• Ensure operational readiness and supportability of all platform changes before production deployment.

Observability Platform Modernization

• Mature the enterprise observability platform and lead migration from New Relic to Grafana Cloud at scale.
• SLO/SLI design, anomaly detection (Sift), predictive alerting
• Design observability standards for AWS and on-premises hybrid environments.
• Standardize telemetry collection using Grafana Alloy and OpenTelemetry.
• Develop enterprise monitoring, logging, tracing, dashboarding, and alerting frameworks.

Grafana & OpenTelemetry Architecture

• Architect solutions leveraging Grafana Mimir, Loki, Tempo, IRM, and Grafana Cloud.
• Define instrumentation patterns and validated templates for infrastructure, applications, and distributed services.
• Design dashboards, alerts, service health views, SLIs, SLOs, and error-budget monitoring.
• Ensure telemetry quality, scalability, and governance across the organization.

Production Support & Operational Readiness

• Own production support intake, triage, escalation, and stakeholder communications.
• Validate monitoring, alerting, logging, and support coverage prior to go-live.
• Coordinate incident response, root cause analysis, and service restoration activities.
• Improve Mean Time to Detect (MTTD) and Mean Time to Resolution (MTTR).

Runbooks & Knowledge Management

• Create, maintain, and continuously improve Tier 2 and Tier 3 runbooks.
• Develop onboarding documentation, templates, and operational standards.
• Partner with support teams to ensure consistent observability adoption and execution.

Tools & Technologies

• Grafana Cloud, Grafana Alloy, OpenTelemetry, Mimir, Loki, Tempo, IRM
• Splunk, New Relic, Power BI, SQL
• AWS Cloud Services and Hybrid Infrastructure Monitoring

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