Automotive Service Advisor

Service AdvisorRockwall Chrysler Dodge Jeep Ram (CDJR) is seeking a customer-focused and detail-oriented Service Advisor to join our service team.We're looking for a high-performing Service Advisor who thrives in a fast-paced, customer-first environment and takes pride in delivering an exceptional ownership experience.In this role, you'll be the face of our service drive, acting as the trusted liaison between our customers and certified technicians. You'll play a critical role in driving both customer satisfaction and service department success by providing transparent communication, expert recommendations, and a seamless service experience from start to finish.If you're driven by results, energized by people, and motivated to grow your career with a top-performing dealership, we want to hear from you.ResponsibilitiesGreet customers promptly and professionally, creating a welcoming service experienceListen to customer concerns and accurately document vehicle issues and repair needsProvide clear recommendations for maintenance and repairs based on technician findingsPrepare and present detailed repair estimates, including costs and timelinesMaintain consistent communication with customers regarding service progress and updatesCoordinate with technicians to ensure accurate diagnostics and timely completion of workUpsell additional services or maintenance when appropriate, based on customer needsReview completed work orders with customers and ensure satisfaction before vehicle deliveryHandle customer questions, concerns, and complaints in a professional mannerMaintain accurate service records and ensure compliance with dealership processesQualificationsPrevious experience as a Service Advisor or in automotive customer service preferredStrong communication and interpersonal skillsAbility to multitask in a fast-paced, team-oriented environmentBasic understanding of automotive systems and maintenance servicesSales-minded approach with a focus on customer satisfactionProficiency with dealership management systems (CDK, Reynolds & Reynolds, etc.) is a plusValid driver's license and acceptable driving recordHigh school diploma or equivalent requiredEqual Opportunity EmployerWe are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status. Employment is contingent upon successfully completing all applicable pre-employment requirements in accordance with federal, state, and local law.