Client Support Specialist

First Shift Client Support Specialist

DHL Supply Chain is Hiring! At DHL, you will play a part in one of the world's most essential industries. There has never been a better time to join DHL Supply Chain. In a global business like ours, the opportunities are endless. So, join us. Work with us. Grow with us.

The core responsibilities of this role include: The first line of communication for clients, handling inquiries, questions, and requests through various channels like phone, email, and chat.

Shift: 8:00pm 4:30 pm, Monday-Friday; holidays and weekends as needed

Additional Incentives: There are no further incentives available beyond what has been outlined.

In addition to the general job description below, the ideal candidate will also possess the following skills and/or experience: Microsoft office, WMS, TMS, multiclient warehouse and supply chain experience.

Responsibilities:

• Assess and address customer needs to ensure satisfaction and build strong, lasting relationships.
• Resolve customer complaints efficiently by providing timely, appropriate solutions and alternatives, and following up to ensure complete resolution.
• Serve as the primary liaison between customers and internal teams like warehouse and transportation.
• Build and maintain trust with customers through clear, open, and interactive communication.
• Process and accurately input all customer orders and special shipping requests.
• Track customer orders and proactively communicate status updates and any changes.
• Coordinate with the operations team on shipping logistics, order tracking, and inventory availability to ensure seamless delivery.
• Manage all order-related paperwork and maintain organized files for easy access.
• Maintain and update a current and accurate procedures manual for all client support processes.
• Run various reports to check product availability and inventory integrity and identify and resolve variances.
• Contribute to and participate in initiatives that improve safety, quality, and productivity.
• Ensure all food safety and quality guidelines are followed in all tasks.
• Crosstrain in various tasks to provide coverage and assistance to other team members.
• Demonstrate strong logical thinking and problem-solving skills to analyze situations, troubleshoot issues, and make sound decisions.
• Effectively manage multiple tasks and prioritize work to meet deadlines in a fast-paced environment.

Security and Safety:

• Adheres to all company security and inventory control procedures.
• Maintains a secure work environment and reports any safety or security concerns to management immediately.
• Upholds all warehouse safety and housekeeping standards to ensure a safe workspace for all team members.

Qualifications:

• Education: High school diploma or GED required; some college is a plus.
• Experience: 12 years of customer service experience in a third-party logistics (3PL) environment.

Required Skills:

• Excellent verbal and written communication skills in English.
• Ability to interact with customers professionally and courteously.
• Basic computer proficiency, including Microsoft Word and Excel.
• Preferred: Experience with inventory management systems and/or fluency in Spanish.

Physical Requirements:

• The role requires standing, sitting, and moving intermittently throughout the workday.
• Must be able to perform focused, detail-oriented work.
• Requires effective sensory, motor, and manual dexterity skills to perform job duties.

Be part of the world's largest logistics company! DHL Supply Chain has been certified as a Great Place to Work in the US and Canada! Our excellent benefits packages include:

• Affordable medical, dental, and vision coverage available beginning on your 30th day
• PTO program for all associates, including paid holidays and vacation
• 401(k) with generous company match
• Tuition reimbursement program
• Excellent training and career advancement opportunities

Grow your skills. Shape your world.