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Field Service Coordinator

$24 - $36 per hour

Motive Companies

Details:


This role covers two areas: Service coordination (scheduling and dispatching technicians, customer follow-up, and documentation support) and Parts support (identifying part numbers, quoting/invoicing, order tracking, and warehouse coordination).

Job Requirements

Details:


Responsibilities:

Service Coordination
  • Coordinate and schedule services, appointments, or dispatch of technicians
  • Maintain accurate records of service requests, interactions, and outcomes
  • Prepare service documentation and invoicing support
  • Monitor the progress of service delivery to ensure that timelines are met and that services are carried out efficiently
  • Follow up with customers on appointment confirmations, job status, and completion
  • Communicate delays, changes, and schedule updates to customers and internal teams
  • Prepare and distribute reports on service activities and outcomes to management.
  • Gather feedback from clients to identify areas for improvement in the delivery process
Parts Sales Support
  • Process incoming parts inquiries and identify the correct part numbers from manuals, drawings, and equipment records
  • Prepare and send parts quotes, and follow up on open quotes
  • Enter and track customer parts orders from receipt through shipment
  • Coordinate with the warehouse on stock availability, picking, packing, and shipping
  • Keep customers informed of order status, tracking, and expected delivery
  • Maintain accurate customer, pricing, and part records in the ERP/CRM system
Required Qualifications :
  • High school diploma or equivalent
  • At least five years of experience in service coordination, customer service or a related field
  • Proficiency with Microsoft Office (Outlook, Excel, Word) and comfort learning new software
  • Strong communication and interpersonal skills
  • Problemâ€'solving and conflictâ€'resolution abilities
  • Organizational and timeâ€'management skills
  • Ability to maintain detailed records and manage multiple tasks
Preferred Skills:
  • Experience in an industrial, electrical, or equipment-service environment
  • Technical understanding of field operations and related tools
  • Familiarity with ERP or service management software
  • Knowledge of shipping and receiving processes

Pay: $24-$36/hr

#MCTA1
Vacancy posted 13 hours ago
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