Field Service Coordinator
$24 - $36 per hourMotive Companies
Details:
This role covers two areas: Service coordination (scheduling and dispatching technicians, customer follow-up, and documentation support) and Parts support (identifying part numbers, quoting/invoicing, order tracking, and warehouse coordination).
Responsibilities: Service Coordination
- Coordinate and schedule services, appointments, or dispatch of technicians
- Maintain accurate records of service requests, interactions, and outcomes
- Prepare service documentation and invoicing support
- Monitor the progress of service delivery to ensure that timelines are met and that services are carried out efficiently
- Follow up with customers on appointment confirmations, job status, and completion
- Communicate delays, changes, and schedule updates to customers and internal teams
- Prepare and distribute reports on service activities and outcomes to management.
- Gather feedback from clients to identify areas for improvement in the delivery process
- Process incoming parts inquiries and identify the correct part numbers from manuals, drawings, and equipment records
- Prepare and send parts quotes, and follow up on open quotes
- Enter and track customer parts orders from receipt through shipment
- Coordinate with the warehouse on stock availability, picking, packing, and shipping
- Keep customers informed of order status, tracking, and expected delivery
- Maintain accurate customer, pricing, and part records in the ERP/CRM system
- High school diploma or equivalent
- At least five years of experience in service coordination, customer service or a related field
- Proficiency with Microsoft Office (Outlook, Excel, Word) and comfort learning new software
- Strong communication and interpersonal skills
- Problemâ€'solving and conflictâ€'resolution abilities
- Organizational and timeâ€'management skills
- Ability to maintain detailed records and manage multiple tasks
- Experience in an industrial, electrical, or equipment-service environment
- Technical understanding of field operations and related tools
- Familiarity with ERP or service management software
- Knowledge of shipping and receiving processes
Vacancy posted 13 hours ago
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