Commercial Lines CSR
Norman Insurance Advisors, LLC
Job Description
Job Description
The Commercial Lines Customer Service Representative (CSR) plays a vital role within a small team, reporting directly to the Operations Manager. This position focuses on providing exceptional service to clients by supporting a variety of commercial insurance products, including Commercial Property, Commercial Auto, General Liability, and Workers' Compensation. The CSR will ensure efficient policy management and support the day-to-day operations of the insurance customer service function.
Responsibilities
- Deliver outstanding customer service to commercial insurance clients
- Manage and maintain policies within established policy management systems
- Support administration and documentation for Commercial Property, Auto, Liability, and Workers' Compensation policies
- Collaborate effectively within a small team environment
- Communicate clearly and professionally with clients and internal stakeholders
- Assist with insurance customer inquiries and problem resolution
Required Qualifications
- Possession of a Property and Casualty License
Preferred Qualifications
- Entry-level experience in insurance customer service
- High School Diploma or equivalent
- Familiarity with policy management systems
- Strong communication skills
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