Commercial Lines CSR

Job Description

Job Description

The Commercial Lines Customer Service Representative (CSR) plays a vital role within a small team, reporting directly to the Operations Manager. This position focuses on providing exceptional service to clients by supporting a variety of commercial insurance products, including Commercial Property, Commercial Auto, General Liability, and Workers' Compensation. The CSR will ensure efficient policy management and support the day-to-day operations of the insurance customer service function.

Responsibilities

• Deliver outstanding customer service to commercial insurance clients
• Manage and maintain policies within established policy management systems
• Support administration and documentation for Commercial Property, Auto, Liability, and Workers' Compensation policies
• Collaborate effectively within a small team environment
• Communicate clearly and professionally with clients and internal stakeholders
• Assist with insurance customer inquiries and problem resolution

Required Qualifications

• Possession of a Property and Casualty License

Preferred Qualifications

• Entry-level experience in insurance customer service
• High School Diploma or equivalent
• Familiarity with policy management systems
• Strong communication skills