Principal, Customer Reliability Engineer

Crusoe is on a mission to accelerate the abundance of energy and intelligence. As the only vertically integrated AI infrastructure company built from the ground up, we own and operate each layer of the stack — from electrons to tokens — to power the world's most ambitious AI workloads. When you join Crusoe, you join a team that is building the future, faster. We’re in the midst of the greatest industrial revolution of our time. The demand for AI compute is boundless, and power is a bottleneck. We’re solving that — with an energy-first approach that makes AI infrastructure better for the world and faster for the people innovating with AI. We’re looking for problem‑solving, opportunity‑finding teammates with a sense of urgency, who believe in the scale of our ambition and thrive on a path not fully paved — people who want to grow their careers alongside a team of experts across energy, manufacturing, data center construction, and cloud services. If you want to do the most meaningful work of your career, help our customers and partners advance their AI strategies, and be part of a high‑performing team that believes in each other, come build with us at Crusoe. About the Role As a Principal Customer Reliability Engineer, you define and elevate the technical reliability strategy of Crusoe Cloud at the company level. You are an organization‑wide authority in distributed systems, AI/ML infrastructure, networking, storage, compute, k8, and cloud operations. Your impact extends beyond CX; you shape how Crusoe designs, deploys, and scales high‑performance GPU infrastructure. This is not an escalation engineer role. This is a systems architect and reliability strategist role with direct impact on enterprise readiness and revenue protection. What You’ll Be Working On Org‑Level Reliability Strategy Define the technical vision for AI/ML workload reliability. Architect guardrails across compute, storage, networking, and orchestration. Partner with Product & Engineering to influence roadmap decisions impacting scalability and resilience. Incident & Risk Governance Lead post‑incident structural reforms for major outages. Define enterprise‑grade incident management standards. Establish reliability metrics that align with ARR protection and expansion. Advanced Systems Architecture Evaluate and improve Kubernetes multi‑cluster design. Evaluate and improve software‑defined networking. Evaluate and improve InfiniBand / RDMA fabric architecture. Evaluate and improve GPU lifecycle management. Evaluate and improve observability frameworks. Drive automation‑first operational maturity. Serve as technical spokesperson during high‑severity events. Build enterprise confidence in Crusoe’s technical depth. Contribute to technical thought leadership (blogs, architecture reviews, customer briefings). Talent Multiplier Mentor Sr. Staff engineers. Raise hiring bar for advanced infrastructure roles. Create technical learning frameworks for HPC & AI operations. Work on tooling and automation for the CX team. Engage with customers during their onboarding phase. Work on executive‑level escalations and high‑priority incidents. What You’ll Bring to the Team 12+ years experience in distributed systems, SRE, DevOps, or HPC engineering. Deep expertise in Linux internals. Deep expertise in Kubernetes at scale. Deep expertise in Infiniband / RDMA. Deep expertise in GPU cluster performance engineering. Deep expertise in large‑scale AI/ML workloads. Demonstrated ability to architect reliability systems, not just troubleshoot them. Experience leading large‑scale incident reform or platform redesign. Exceptional cross‑functional influence. Strong executive communication skills. Benefits Industry competitive pay. Restricted Stock Units in a fast growing, well‑funded technology company. Health insurance package options that include HDHP and PPO, vision, and dental for you and your dependents. Employer contributions to HSA accounts. Paid parental leave. Paid life insurance, short‑term and long‑term disability. Teladoc. 401(k) with a 100% match up to 4% of salary. Generous paid time off and holiday schedule. Cell phone reimbursement. Tuition reimbursement. Subscription to the Calm app. MetLife Legal. Company‑paid commuter benefit; $300/month. Compensation Range Compensation will be paid in the range of up to $230,000 - $280,000 + Bonus. Restricted Stock Units are included in all offers. Compensation to be determined by the applicant’s knowledge, education, and abilities, as well as internal equity and alignment with market data. Crusoe is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation. #J-18808-Ljbffr Crusoe Energy Systems