General Manager

About Us: Scenthound is on a mission to make routine dog care simple and accessible. We’re not just grooming dogs — we’re building a movement for healthier, happier pups and a connected community of dog lovers. We're also not your traditional big-box pet store where grooming is just a service offering. Routine Hygiene and Wellness is at the core of what we do — and we do it in a comfortable, boutique-like atmosphere where you'll feel right at home.

We are the very first Scenthound in Ohio and this is an exciting opportunity to be part of the journey to launch a network of Scenters in the Greater Cleveland area. Owned and operated by local husband and wife entrepreneurs, you'll be treated with care and respect in an environment that encourages bringing your authentic self to work every single day.

We are located at 7041 Aurora Road adjacent to the Four Corners Marketplace in Aurora/Bainbridge Twp.

About the Position:

The Scenter Manager is a vital position at Scenthound, offering strong leadership, sales expertise, and exceptional customer service.

This position requires:

Love and compassion for both dogs and pet owners!

Maintaining a high level of customer satisfaction

Proven ability to recruit, train, lead and develop a team

Membership sales and customer retention expertise

Scheduling and staffing management

Ability to manage financial performance and operational metrics

Integrity and honesty

Adaptability

Detail orientation

Independent problem-solving ability

Hands-on management style

Who We Are Looking For:

We are searching for a confident manager who leads with integrity, honesty and compassion. A successful Scenter Manager is an independent problem solver, adaptable, detail-oriented and compassionate dog lover! We are looking for a HANDS-ON leader who can manage the day-to-day operations of the Scenter with an emphasis on critical KPIs: Membership Health, Labor Efficiency Ratio, Average Ticket Value, Rebook Rate, etc.

Job Responsibilities:

Drive membership sales through health and wellness education

Maintain a knowledgeable team that prioritizes dog wellness and safety

Provide leadership, guidance, and mentorship for the Scenter employees

Drive employee development through leadership, training, and performance reviews

Uphold quality standards through hands-on participation, employee audits, and training

Identify when/ where help is needed and provide assistance to keep Scenter on schedule

Create an environment conducive to teamwork, open communication and Scenthound values

Manage client expectations and maintain a high level of customer satisfaction

Ensure the safety of dogs and team members at all times

Adhere to Scenthound brand and operational standards

Perks and Benefits:

Medical benefits provided

Flex PTO Plan

Complimentary service membership

Supportive work environment in a family-owned business

Direct career growth path to Regional/Area Management positions

This is a salaried position with a base salary range of $50,000-$60,000 + bonus potential. Actual pay will be determined based on factors such as relevant experience, education and skills.