Information Technology Technician

Job Description

Job Description

Magoo & Associates, LLC is a growing Managed IT Services Provider serving businesses and municipal organizations throughout central Illinois, Indiana, and Eastern Missouri. We are seeking a Tier I

Information Technology Technician

to join our Effingham, Illinois office and support our managed clients. This position is in-office and at partner locations.

Job Description The Information Technology Technician will provide a wide array of day-to-day technical support for end users, troubleshoot hardware and software issues, and perform on-site service visits at partner locations. This role is ideal for someone who enjoys hands-on IT work, customer interaction, daily travel and working in a fast-paced MSP environment. Tier I technicians provide fast, courteous, and concise service to ensure high levels of first call resolutions and seek to proactively prevent repeat issue occurrences. Tier I technicians are expected to work on-site (in Effingham office and partner locations) to facilitate services from Tier II and Tier III technicians. This position is ideal for rapid learning and advancement.

Responsibilities Provide Tier 1 technical support to managed service clients Troubleshoot desktops, laptops, printers, and peripherals Support Windows server and workstation operating systems Assist with user accounts, email, MFA, and basic licensing Support a wide array of SaaS applications Enforce Cyber Security Controls Perform on-site service visits at client locations Install and configure workstations, network equipment, and VoIP phones Document support tickets and resolutions On-Call rotation for holidays and weekends (once every 5 weeks) Strict adherence to Policies, Standard Operating Procedures, and guides Follow company security and documentation standards

Requirements Working knowledge of Windows operating systems Strong troubleshooting and customer service skills Ability to communicate clearly with non-technical users Valid driver’s license and ability to travel locally (company vehicle provided) Ability to work independently and as part of a team

Preferred Qualifications Previous Information Technology experience Microsoft 365, Active Directory, or basic networking experience VoIP, firewall, or endpoint security exposure IT certifications (CompTIA A+, Network+, Microsoft, etc.) Willingness to participate in fast paced training programs

Job Details Job Type: Full-time Location: Effingham, IL (office-based with travel to client sites) Schedule: Monday–Friday Preferred residence within 30 miles of Effingham Illinois

Why Work at Magoo & Associates Competitive pay based on experience Training and certification opportunities Career growth within a growing MSP Supportive, team-focused work environment

Apply with your resume to be considered. Tier I technicians are ineligible for remote work, but may be considered after advancement. Job Type: Full-time Benefits:

Employee discount Health insurance Paid time off Retirement plan

\nCompany Description

Magoo & Associates, LLC is the leading provider of IT service within Illinois and Indiana. Experience personal and professional growth while providing superior service to our partners. Magoo offers accelerated growth with lateral movement from help desk, field services, construction, fiber optics and engineering. Company Description

Magoo & Associates, LLC is the leading provider of IT service within Illinois and Indiana. Experience personal and professional growth while providing superior service to our partners. Magoo offers accelerated growth with lateral movement from help desk, field services, construction, fiber optics and engineering.