Customer Service Representative

At AriensCo, we build more than exceptional products - we create opportunities that impact careers. Our culture values innovative thinking, hard work and determination. We interact in teams, collaborate together and make decisions quickly.

We see growth potential in every team member, and are committed to supporting our employees with continuous training and advancement opportunities.


Our environment? We're corporate, without being "corporate." Whether you work at our headquarters, manufacturing facilities, or one of our global distribution businesses, you'll always have the freedom to create and contribute. Our company vision is "Passionate People, Astounded Customers." Quite simply: it revolves around people


Speaking of people, you're not just employee #1,762 to us. You're family and your role is invaluable. Without exceptional people, we can't continue to produce the amazing products we're known for around the world.


Ready for the ride of your career? Then come join us. By joining our team, you'll have the opportunity to work in a rewarding workplace with a strong sense of community.


Job Description:

AriensCo is looking for a Customer Service Representative to serve as a key point of contact between our company and our customers. This role plays an important part in supporting customers by delivering products and services that help identify the best solutions to meet their needs.

This position is based in Brillion, WI, with eligibility for a hybrid work arrangement.

THE DAY TO DAY...

• Responsible for order processing for customers as it relates to the parts business: US & Canadian Dealers, National Accounts, State & Government Agencies, International Distributors, Consumer Credit Card Orders and Internal Customers
• Responsible for external and internal order processing, RMA's, product registration support, dealer locator support
• Successfully communicate in support of the customer with the internal teams of TAC, DC staff and sourcing
• Apply field promotions ensuring pricing and terms are executed correctly
• Communicate process and system issues related to order processing to leadership
• Credit card order processing and all processes related to these transactions
• Actively attend and participate in required trainings
• Stay current with system and product information, changes and updates
• Help identify and implement process improvements for work flows they oversee

THE QUALIFICATIONS...

• Completion of a two year post high school program, or high school diploma/general education degree (GED)
• Minimum of 2 years of experience in customer service
• Ability to make decisions and solve problems with leadership direction
• Use judgment to evaluate need for exceptions to policies to meet customer expectations while keeping in mind established guidelines and procedures
• The ability to support special projects and additional duties as assigned
• The ability to multi-task or change direction on short notice

Applicants must be authorized to work in the U.S. without requiring sponsorship now or in the future.

About AriensCo

Since 1933, the AriensCo name has been associated with reliable, durably crafted, high-performance outdoor power equipment. Our core values - Be Honest, Be Fair, Respect the Individual, Keep our Commitments, and Encourage Intellectual Curiosity define our culture and inspire our team. We believe passionate people and astounded customers lead to unstoppable success.


Our employees' quality of life is important to us. When people feel appreciated, respected and supported, careers thrive and ideas come to fruition. AriensCo employees are provided various great benefit opportunities which may include:

• Medical, Dental, Vision Insurance effective first day of employment
• Dependent Care Flexible Spending Account (FSA) plan
• 401(k) match and profit-sharing plans
• Life Insurance
• Health Savings Accounts (HSA)
• Short Term Disability
• Parental Leave
• Onsite Marketplace Care Partners at all locations
• Paid holidays
• Employee Assistance Program
• Tuition Reimbursement and Apprenticeship Programs
• Safety shoes and safety prescription glasses reimbursement
• Employee Product Purchase Program
• 50% Daycare discount **Brillion Early Learning Center
• 10% tuition discount at KinderCare Learning Centers nationwide **Excludes Brillion Early Learning Center
• Onsite health clinic with Bellin Health **Brillion Campus Only
• Nearsite & Urgent Care Clinic Options **Brillion Campus Only

EEO Statement

The concept of diversity is important to us at AriensCo. That's why we've created a culture that is inclusive, accepting and understanding. We embrace diversity among our partners, suppliers and employees. We also strive for diversity in the quality of our ideas. Inclusion and acceptance means that, regardless of who you are, you will always be standing on our welcome mat.


AriensCo is an Equal Employment Opportunity (EEO) employer and steadfastly committed to hiring and selecting the most qualified candidate for any open position. It is the policy of AriensCo to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.


Providing our employees with an environment free of discrimination and harassment is something we take very seriously. Embracing diversity enables us to attract the best qualified talent, foster productive teamwork, and expand our business opportunities.