Coffee Shop Barista

Omni Los Angeles Hotel
From sunny beaches to world-class entertainment, the city of Los Angeles is a great place to live, work and play. The four-diamond Omni Los Angeles Hotel is located in downtown's cultural district. The hotel is adjacent to the Walt Disney Concert Hall, Dorothy Chandler Pavilion, MOCA and numerous other entertainment destinations.
Currently ranked #1 by Trip Advisor for Best Downtown Hotels in Los Angeles, the Omni Los Angeles strives to provide the highest quality product and customer service to each and every guest. Omni Hotels & Resorts believes in The Power of One, the practice of empowering every associate to do their best to ensure our guests feel comfortable and appreciated. This philosophy is the reason why the Omni Los Angeles has been so successful in customer satisfaction throughout the years. It is our mission to inspire and reward our associates, and we are committed to being the employer of choice in the hospitality industry. If you are a friendly, motivated individual, with a passion to serve others, the Omni Los Angeles Hotel may be your perfect match.
Barista / Cashier | Coffee
Overview:
Baristas are responsible for maintaining the highest standards possible for the guest by providing quick, efficient, and professional service to ensure satisfaction. Restock merchandise, keep coffee bar clean and ensure guest satisfaction.
Responsibilities:
* Must be able to communicate effectively with guests and associates
* Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guest.
* Must remain professional in all situations.
* Must work well in stressful, high-pressure situations.
* Understand and acknowledge of proper uniform and grooming standards.
* Ensure that the lobby public areas are maintained and cleaned by liaison with housekeeping department
* Assist with monthly inventory.
* Maintain a clean workspace throughout entire shift.
* Follow proper procedure for accepting credit cards and checks.
* Maintain a cash bank.
* Verifying guest room numbers for room charges.
* Interact with other departments to ensure guest needs are satisfied.
* Adhere to proper food handling procedures.
* Proper knowledge of equipment use and safety procedures.
Qualifications:
* Minimum 1 year customer service experience; in food/beverage and/or retail environment. Previous coffee house and/or hotel experience preferred.
* Previous cash handling and face to face customer service experience required
* Ability to accurately and efficiently input information into MICROS
* Ability to handle stressful situations, while maintaining a calm and welcoming demeanor.
* Ability to work cohesively with co-workers both within and outside of your department
* Ability to prioritize, organize and follow up on guest requests and needs in a fast paced environment
* Must be TABC & Food Handler certified.
* Must be able to work a variety of shifts, including weekends and holidays.
* Move, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance. Requires frequent bending, reaching overhead, and twisting. Must be able to stand or walk for an extended period or for an entire work shift.
Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:
EEOC is the Law Poster.
Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: View email address on click.appcast.io.