Culture and Engagement Manager

Job Description

Job Description

Description:

About Us

At Gifthealth, we're revolutionizing the way people experience healthcare by simplifying the process of managing prescriptions and health services. Our mission is to provide a seamless, personalized, and efficient healthcare experience for all our customers. We're a dynamic, innovative, and customer-centric company dedicated to making a positive impact on people's lives.

Position Summary

Reporting to the Senior Director of Enterprise Learning and Development, the Culture and Engagement Manager owns and elevates the end-to-end employee experience at Gifthealth, with a strong focus on culture, engagement, connection, and retention. This role designs, activates, and continuously improves programs that bring Gifthealth’s mission and values to life across the employee lifecycle—from candidate experience and onboarding through engagement, community involvement, and offboarding.

This position partners closely within Human Resources and across the business to ensure culture and engagement are embedded, amplified, and scalable as Gifthealth grows. The ideal candidate is both strategic and hands-on: capable of setting vision while executing high-quality programs that measurably improve employee experience and outcomes.

Key Responsibilities

Culture, Engagement & Belonging

• Lead Gifthealth’s culture and engagement strategy, translating mission and values into meaningful, scalable programs that strengthen connection, belonging, and engagement. • Design and deliver high-impact initiatives including employee recognition, volunteerism, employee philanthropy, belonging programs, Culture Council initiatives, and Employee Resource Groups (ERGs).
• Define success metrics, measure impact, and continuously evolve programs based on employee feedback, survey data, and business needs.
• Ensure all culture and engagement initiatives are inclusive, thoughtfully designed, and built to scale.
• Own and continuously improve the onboarding and orientation experience, ensuring new hires experience a seamless, welcoming, and values-driven introduction to Gifthealth.
• Collaborate with hiring managers and HR partners to embed culture and expectations early in the employee lifecycle.

Employee Experience & Retention

• Work cross-functionally to optimize key lifecycle moments including performance management, internal mobility, recognition, engagement, and retention initiatives.
• Leverage surveys, analytics, and employee insights to identify trends, tell the story of our culture, and develop actionable recommendations.
• Implement and support programs that promote wellbeing, inclusion, and long-term employee retention.

Learning, Communication & Enablement

• Partner with Enterprise Learning & Development colleagues to embed culture and values into onboarding, leadership development, and learning experiences.
• Collaborate closely with Employee Communications to amplify culture initiatives, share stories, and align messaging with broader communication strategies.
• Facilitate culture-focused sessions such as onboarding values experiences, engagement workshops, Culture Council meetings, and ERG leader forums.
• Participate in cross-functional initiatives that enhance employee experience, culture, and operational effectiveness.

Knowledge, Skills & Competencies

• Demonstrated success building, sustaining, and scaling organizational culture and engagement programs.
• Strong ability to lead through change, growth, and ambiguity.
• Broad HR knowledge including employee relations, organizational design, talent development, compensation, and employment practices.
• Experience with HRIS, engagement platforms, analytics, and reporting.
• Exceptional relationship-building and influencing skills across all levels of the organization.
• Excellent written, verbal, and interpersonal communication skills.
• High degree of integrity, discretion, and confidentiality.
• Strong project and process management capabilities.
• Executive presence with the ability to operate confidently with senior leaders.
• Ability to manage competing priorities in a fast-paced environment with rigor and attention to detail.

Personal Performance Factors

• Demonstrates accountability and excellence in all areas of responsibility.
• Actively lives and advances Gifthealth’s culture and values.
• Exhibits strong initiative, ownership, and work ethic.
• Operates with professionalism, sound judgment, and integrity.
• Makes thoughtful, data-informed decisions

Qualifications

• Bachelor’s degree or equivalent experience in Human Resources, Organizational Development, or a related field.
• 5–7 years of experience in HR, employee experience, culture, or engagement roles with lifecycle exposure.
• Proven experience leading engagement, recognition, volunteerism, onboarding, and belonging initiatives.
• Familiarity with employee engagement and survey platforms (e.g., Culture Amp, Glint, Lattice, Qualtrics) preferred.
• Professional HR certification, Certified Diversity Professional (CDP), or similar certification preferred.
• Columbus, OH location preferred; East Coast time zone required
  

Travel Requirements

Approximately 10–25%.

Work Environment & Classification

• Location: Hybrid

• Schedule: Full-time

• FLSA Status: Exempt

Physical Demands

The physical demands described here are representative of those required to successfully perform the essential functions of this position. The role involves approximately 90% of work time sitting, meeting with others, or working at a desk and/or computer. Approximately 10% of work time involves standing or walking within the work area or attending meetings. Occasional bending, twisting, stooping, and reaching may be required. The ability to communicate effectively, both verbally and in writing, is essential. The role may occasionally require lifting or moving items up to 10 pounds. Working conditions are typical of an office environment, and noise levels are generally moderate.

Disclaimer

This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, or skills required of personnel. Gifthealth reserves the right to revise this job description at any time. This job description is not a contract of employment, and employment may be terminated at any time, with or without cause or notice.

Gifthealth is an Equal Opportunity Employer. All employment decisions are made without regard to race, color, religion, sex, age, national origin, disability, veteran status, or any other characteristic protected by law.

We celebrate diversity and are committed to creating an inclusive environment for all employees. If you do not meet every requirement but still feel you would be a great fit for this role, we encourage you to apply!