Desktop Support Technician

Desktop Support Technician

NTT DATA Services is seeking a Desktop Support Technician to join our team in Edison, NJ, New Jersey (US-NJ), United States (US). The Desktop Support Technician will be responsible for performing various managed client services for a strategic customer. These services include: IMAC, Break Fix, Desk Side Support, etc. This role combines strong technical skills with an emphasis on delivering a high level of customer service. This position will be working in Edison but also could be required to work in Old Bridge, Perth Amboy, and Belle Meade. Rotating On-call/holiday and occasional weekend support. This role requires working onsite daily at our client's facility and requires employee get a Flu vaccination on or before start date to the extent required by applicable law.

Job Responsibilities Include:

• Performing moderate-to-complicated configuration and repair of desktop/notebook computer equipment (and connected peripherals), low-to-moderate installation of IP phone handsets including network drops, and moderate troubleshooting of technical issues on desktop/notebook computer equipment.
• Provide customer service to a large end user base onsite at customer's location regarding computing functionality, questions, diagnostics, assistance, and consultations in one on one or group situations via in person, phone, email, and video conferences, etc.
• Ensures customer satisfaction by advising customers on preventive maintenance and configurations which may impact product performance.
• Diagnoses and resolves product performance problems using advanced tools / technical knowledge to remediate customer problems.
• Ability to identify issues caused by firewall, proxy, or anti-virus software.
• Break/Fix (Hardware and Software) -Performs troubleshooting, parts replacement, and repair on desktops / notebooks, printers, and attached peripherals.
• Diagnoses and resolves product performance problems using advanced tools / technical knowledge.
• IMAC - Desktop, Laptop, printer and attached peripherals installation & maintenance including hardware, software, and consumables.
• Ticket and workload management utilizing customer provided ticketing system.
• Physically able to lift and move hardware.

Basic Qualifications:

• Must have at least 1+ years of experience desktop support experience including: Hands on experience with workstation hardware, including assembly, troubleshooting and components replacement.
• Hands on experience with installation, configuration and troubleshooting Windows operating systems, MS applications (office), Antivirus programs, Browsers.

Preferred Skills:

• MS Windows, MS Office, Google Workspace knowledge, ChromeOS, IOS, Citrix client
• Motivated technician with proven troubleshooting skills
• Proven customer service skills - Must be able to effectively communicate with customers over the phone, in person and via email while providing excellent customer service.
• Must be able to effectively multi-task and work in a dynamic, fast-paced team environment.
• Familiarity with workgroup and domain environments Windows 10 / ChromeOS / Cloud Ready Deployments
• Active Directory - Computer management Imaging, software push using Ivanti LANDesk
• Work with vendors to help troubleshoot and resolve vendor supported applications and hardware (liaison between end user, vendor, and other support towers)
• Smart hands for specific support towers. Provide boots on ground for outages and major incidents and follow directions provided by advanced support towers (Epic, Citrix, Network, Server, Cyber, Enterprise applications)
• Break-fix/Install - thin clients, mobility devices, desktops / laptops, Chrome devices, peripherals (signature pads, scanners, credit card machines)

Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this role is $27/hr - $33.42/hr. Actual compensation will depend on a number of factors, including the candidate's relevant experience, technical skills, and other qualifications. This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D. Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees.