Aztec Lanes Supervisor

General Purpose Under the direction of the Assistant Director of Business Development, the Aztec Lanes Supervisor assists in overseeing the day‑to‑day operations of Aztec Lanes, a bowling and games center, including programming, staffing, point of sale operations, and facility maintenance. This position oversees Lanes Attendants, Lanes Leads, and Maintenance Assistants.

ESSENTIAL DUTIES & RESPONSIBILITIES

Primary Functions Provides on-site facility and event supervision Schedules appropriate levels of staffing to ensure all programs and events are produced and executed in a high-quality and safe manner Ensures accurate input and record‑keeping for all reservation and event transactions in the EMS database Ensures the safety and security of all facility occupants, customers and guests; provides immediate response to situations and communicates appropriately with the A.S. Safety Manager and Assistant Director of Business Development; formulates and submits written incident reports immediately after situations occur Assists in planning, organizing, promoting, implementing and evaluating bowling leagues, tournaments, private parties, Exercise and Nutritional Sciences Department classes, special events, retail sales and walk‑in use of Aztec Lanes Ensures quality selection and maintenance of all billiards tables, table tennis tables and video gaming systems Assists in the development, planning, coordination and supervision of all program opportunities and ensures they are managed effectively Ensures that programs are conducted in accordance with Associated Students rules and regulations that address participant safety as a high priority Ensures compliance with Aztec Student Union, A.S. and University policies and procedures Makes recommendations to supervisor on potential programming changes, needs and ideas to enhance the attainment of bookings for the facility Successfully demonstrates an understanding of and commitment to mutual respect and appropriate roles of collegiality between students and staff within the context of a student‑directed corporation Maintains objectivity in all interactions with students, devoid of personal bias or preference, to ensure all staff recommendations and advice contribute to student decision‑making which is free of undue influence and considers all pertinent information as well as any viable alternatives Assists supervisor in defining target markets to assess and grow programs and services; assists in the ongoing assessment of programs using techniques such as participant evaluations, written surveys, focus groups and informal discussions Ensures web page content is compelling and accurate Initiates and ensures the timely placement of print advertisements and marketing requests Assists others in department with special tasks as assigned Minimum Requirements Education Four year degree from an accredited college or university required, or equivalent combination of education and experience Experience One year demonstrated experience overseeing operations and administration of a bowling and games center including: staff supervision, special event planning, and league coordination required Lane and equipment maintenance experience preferred Experience with meeting and event scheduling software, diagramming software, PowerPoint, databases, and payroll software preferred Experience with Event Management System – Enterprise Version (EMS) and Meeting Matrix preferred Licenses & Certifications Must have, or be able to attain, AED, CPR and First‑Aid certifications through the American Red Cross or another nationally recognized organization Trainings (Must be completed within 30 days of hire) Anti‑Harassment Training for Supervisors Workplace Violence Prevention Data Security & Privacy Gender Awareness Training

PERFORMANCE EXPECTATIONS

Must professionally represent the Aztec Lanes, Aztec Student Union, Associated Students, and San Diego State University at all times Must be able to successfully fulfill the Essential Duties of this job description and meet performance expectations Highly organized, confidential and reliable individual with keen written and verbal communication skills and the ability to work in a diverse, frequently changing population of students, faculty and staff Capable of maintaining positive working relationships with staff, University, customers and vendors Must be able to perform a high level of customer service in a diverse and constantly changing environment Must be an organized and effective leader willing to work as part of a team Demonstrated success in mentoring work teams of diverse functions, complying with organizational policies and procedures and supporting change within an organization Commitment to values of diversity, multi‑culturalism, and higher education Must be able to work with different work styles Must be able to work efficiently and show initiative Must be well organized, be able to effectively multi‑task, prioritize work, problem solve, make decisions, and meet scheduled deadlines under pressure Must be punctual and regular in attendance: arrive on time and ready for the workday Must complete tasks satisfactorily Must be able to work independently or as a team member Must be able to work effectively with other employees/departments

KNOWLEDGE, SKILLS & ABILITIES

Excellent interpersonal skills; ability to relate and communicate effectively with a diverse population of students, staff, faculty, colleagues and guests Must have strong English language skills and the ability to read, write and verbally communicate at a level appropriate to the duties of the position Ability to operate a computer, proficiency with Microsoft Office Suite (i.e. Word, Excel, PowerPoint) and ability to learn and utilize new software programs Experience with meeting and event scheduling software, diagramming software, PowerPoint, databases, and payroll software preferred Extensive knowledge of bowling industry and best practices Ability to gather and organize data, draw logical conclusions and discern implications Well organized, ability to effectively multi‑task, ability to prioritize work, problem solve, make decisions and meet scheduled deadlines under pressure Must be self‑motivated, self‑starter and perform with minimal direction and supervision Ability to present a consistent positive approach to students and all internal and external contacts by being courteous, respectful, helpful and cooperative at all times Must be able to facilitate meetings, trainings, and orientations in a professional manner Commitment to a high standard of safety and ability to communicate and train safety policies and procedures to staff Strong ability to lead and motivate part‑time student employees and knowledge of the principles and practices of effective supervision Proven necessary supervisory skills including, but not limited to: hiring, inspecting, analyzing, planning, prioritizing, scheduling, assigning, receiving, controlling, training, instructing, documenting, recommending and reporting Ability to interpret and communicate policies and procedures Ability to adapt to and work in an environment of constant change, growth and frequent interruptions

SCHEDULE & WORKING CONDITIONS

This is a regular, full‑time position. Flexibility and willingness to work long and irregular hours and days, including evenings, weekends and holidays as needed by program schedule. Compensation $26.33 – $29.50 Per hour

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work conditions may vary depending on the location of work. While working in the office, lighting and temperature are adequate with the use of standard office equipment available. While working in the pin room, the work environment may involve exposure to various elements including but not limited to: exposure to moderate to extreme noise (up to 120 decibels), vibrations, limited lighting in areas, exposure to moving mechanical parts.

PHYSICAL DEMANDS

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical requirements include but are not limited to: walking, walking over rough or uneven surfaces, bending, stooping climbing, working in confined space, lifting, pushing, pulling and carrying loads. Physical demands may require lifting or moving items up to 50 pounds; must acquire assistance for items 75 pounds or greater.

RELATIONSHIPS

Inside the Organization Reports to Assistant Director of Business Development Supervises: Aztec Lanes Attendants Aztec Lanes Leads Aztec Lanes Maintenance Assistants Coordinates with Aztec Lanes Program Assistant Collaborates with Senior Maintenance Lead, Bowling Mechanic, and Bowling Instructor Interacts with other Aztec Student Union and A.S. staff Works closely with the A.S. Safety Manager Outside the Organization Related University and other SDSU Auxiliary personnel Vendors Clients

EMPLOYMENT CATEGORY

Full‑Time, Hourly, Non‑Exempt, Supervisor, Grade 5 Additional Employment Conditions A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered this position with Associated Students. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current Associated Students employees who apply for the position. Fingerprinting is required for all employee and volunteer positions that have direct contact with minor children. #J-18808-Ljbffr Csuaoa