Patient Services Rep II - Ambulatory care center

Nemours Children's Hospital Orlando

Office Coordinator

Responsible for organizing and operating the office systems related to appointment scheduling, patient intake including data verification, charge entry and cash collection, statistical tracking office communications, word processing and filing of patient records.

Essential Responsibilities

Receive patients in a professional and caring manner.
Gather and update information regarding demographics and insurance in a respectful and confidential fashion.
Schedule and confirm appointments.
Obtain authorization and pre-certification.
Document and follow up on referrals.
Document and follow up on no-shows and cancelations.
Answer telephone using proper phone etiquette and direct calls accordingly.
Maintain content and organization of medical records.
Register patients, collect payments from patients, post charges according to procedures, provide receipts and appropriately document all financial transactions. This includes cash reconciliation and bank deposit preparation.
Order clerical and clinical supplies and maintain records.
Monitor waiting rooms and keep patients informed as to schedule delays.
Advise families regarding obtaining Medicaid coverage and/or Nemours Financial Assistance for their children.
Assist with arrangements for transportation.
Assist with patient flow.
Prepare office communications.
Participate in quality improvement activities.
Filing of patient charts, correspondence and related documentation scan documents into EPIC.
Maintain inventory of supplies and forms.
Open and sort mail, lab reports and consultation reports. Stamp "received" and distribute for Provider review.

Additional Requirements

Accepts feedback
Asks questions for clarification
Gives accurate information
Makes suggestions for improvements
Is willing to accept change
Works as a team member
Uses listening skills
Manages resources prudently
Takes direction
Thinks pro-actively
Establishes positive rapport with patients and families, uses AIDET
Reports to duty promptly and utilizes time effectively to provide clerical support
Utilizes sick and vacation days appropriately
Participated in conferences/in-services
Attends staff meetings

Position Qualifications

High School diploma or equivalent
2 years minimum medical experience
Computer/typing skills required
Clerical experience in a physician's office preferred; EPIC experience preferred

About Us

Nemours Children's Health is an internationally recognized pediatric health system serving more than 1.7 million patient encounters each year. We deliver care across six states through two freestanding children's hospitals Nemours Children's Hospital, Delaware and Nemours Children's Hospital, Florida along with a network of more than 80 primary, urgent, and specialty care practices and more than 40 hospital partnerships. Backed by the Nemours Foundation and Alfred I. duPont Trust, our $1.7B nonprofit system is dedicated to improving children's health through clinical care, research, education, advocacy, and prevention. Our Whole Child Health approach focuses equally on prevention and treatment, partnering with communities to help every child thrive. Inclusion and belonging guide our strategy and growth. We are committed to culturally relevant care, reducing health disparities, and fostering an environment where every associate, patient, and family feels supported and valued. Learn more at Nemours.org.

Job Info

Job Identification 20006
Job Category Non-Clinical Support Staff
Degree Level High School Graduate
Job Schedule Full time
Locations 1600 Rockland Road, Wilmington, DE, 19803, US (On-site)

Nemours Children's Hospital Orlando

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Vacancy posted 3 days ago

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