Personal Line Director of Operations

Huff Insurance

Pasadena, MD

Job Description
Job Description
Benefits:
Health insurance
Opportunity for advancement
Profit sharing
Training & development
Vision insurance
Wellness resources
401(k)
401(k) matching
Bonus based on performance
Company parties
Competitive salary
Dental insurance
Free food & snacks
Huff Insurance , a long‑standing family‑owned independent agency, is seeking an experienced Personal Lines Department Manager to lead our growing PL team. We are known for our educational approach, strong digital presence, and commitment to exceptional client service. This role is central to our next phase of growth.
Responsibilities
Lead, coach, and support Personal Lines Account Managers and CSRs
Oversee daily workflow, task distribution, and service standards
Manage renewals, endorsements, remarketing, and escalated client issues
Improve processes, implement automation, and ensure workflow consistency
Drive retention goals (target 92–95%) and support cross‑selling initiatives
Ensure accuracy, compliance, and quality control across the department
Collaborate with agency leadership on strategy, reporting, and staffing
Qualifications
5+ years of Personal Lines insurance experience
2+ years in a leadership or supervisory role
Active P&C license (MD or ability to obtain)
Strong knowledge of PL coverage, underwriting, and carriers
Experience with agency management systems (Applied Epic preferred)
Excellent communication, coaching, and organizational skills
What We Offer

Competitive salary + performance incentives
Health, dental, vision, retirement plan
Paid time off and holidays
Professional development support
A positive, family‑centered culture
Opportunity to shape a key department in a growing agency

Apply

Vacancy posted a month ago

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