Patient Access Specialist

Patient Access Specialist

The Patient Access Specialist is responsible for supporting the patient intake and registration process within a healthcare organization. This role serves as a primary point of contact for patients and helps ensure accurate scheduling, insurance verification, registration, and financial clearance while delivering excellent customer service.

• Greet and assist patients in person and over the phone
• Schedule, reschedule, and confirm patient appointments
• Register patients and maintain accurate demographic information
• Verify insurance eligibility, benefits, referrals, and authorizations
• Collect co-pays, deductibles, and outstanding balances
• Explain financial responsibilities and payment options to patients
• Obtain required consent and privacy documentation
• Coordinate with providers, nurses, and insurance companies to support patient care
• Maintain compliance with HIPAA and organizational policies
• Utilize electronic medical record (EMR/EHR) systems such as Epic or Cerner

Required Skills

• Previous healthcare customer service or administrative experience
• Attention to detail and data accuracy
• Ability to multitask in a fast-paced healthcare environment
• Knowledge of insurance verification and medical terminology

Qualifications

• 12 years of healthcare registration, scheduling, or customer service is required
• High school diploma or GED required
• Insurance verification and/or prior authorization experience required
• Associate degree or healthcare certification preferred

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.