Service Desk Lead
Taurean
Location: Quantico, VA Clearance: Secret Overview: Manages the Enterprise Service Desk to ensure 24x7x365 Tier 1/2 coverage and SLA compliance for 6,000 users across 1,600 sites. Responsibilities: Supervise Tier 1/2 technicians and oversee incident/ticket escalation. Ensure ≥85% Tier 1 resolution and SLA adherence. Maintain knowledge base and reporting metrics. Coordinate service transition and process improvements. Core Competencies: Service desk leadership | Incident management | SLA compliance | Knowledge management Requirements: Education: BA/BS with 3+ years (or 7 years in lieu of degree). Certifications: ITIL v4 Foundations (required); HDI Support Center Manager preferred. Experience: 5–7 years ITSM/help desk leadership in enterprise environments. Technical Screening / Tools: ServiceNow | Remedy | BMC Helix #J-18808-Ljbffr Taurean
Vacancy posted 3 days ago
Similar jobs that could be interesting for youBased on the Service Desk Lead in Quantico, VA vacancy
- A leading service management firm is seeking a leader for their Enterprise Service Desk in Quantico, VA. The role involves managing Tier 1/2 teams to ensure 24/7 coverage and SLA compliance for a large user base. Applicants should possess a relevant degree, ITIL certification...Suggested
- ...technology needs, and vendor relationships. Serve as the primary point of contact for office vendors, building management, and service providers. Maintain and update internal office policies and procedures as needed. Staff Support & Human Resources Coordination...SuggestedWork at office
Cucinelli Geiger PC
Triangle, VA2 days ago - Overview Please note that this position is contingent upon the successful award of a contract currently under bid. Nisga'a CIOPS delivers cleared professionals to support civilian and DoD customers worldwide across intelligence support, cyber/defensive cyber operations...SuggestedContract workWork at officeWorldwide
Nisga'a CIOPS, LLC
Quantico, VA4 days ago - ...Come make your mark with Watermark! ️FOUNDED BY USAF VETERANS in 2007, we are proud to be a Service-Disabled Veteran Owned Small Business. SUBJECT MATTER EXPERTS specializing in security and risk management. We’re intimately familiar with DOD security programs and mission...SuggestedHourly payContract workWork experience placementWork at officeLocal area
Watermark Risk Management International, LLC
Quantico, VA1 day ago - CommIT Enterprises, Inc. is looking for a Helpdesk Support Specialist in Quantico, VA. This role involves providing advanced, reliable communication, data management, and technical support for approximately 1800 users and various devices, while complying with ITIL standards...Suggested
$80k - $90k
...(ISMO) to enable the smooth function of the organization. Support includes providing audio-video technology and network capability service to the organization in support of the command's Operations and Research & Development (R&D) Information Technology (IT) requirements...Full timeTemporary workFor contractorsLocal areaFlexible hoursKatmai Government Services
Quantico, VA3 days ago- ...maintain optimum Information Technology (IT) system operations. Design and oversee upgrades and new installs of IT systems and services ensuring coordination with Cyber Security Specialist. Perform Tier III upgrades of networking systems, IT systems, and storage...Full timeContract workWork experience placementCurrently hiringWork at officeLocal areaImmediate startFlexible hours
LINCHPIN SOLUTIONS INC
Quantico, VA2 days ago $50k
...us! Job Overview As a Retail Store Manager, youre ready to lead by example, go All IN, and rally & empower your team to give it... ...Lead by example, staying up to date on the latest products, services, training, and leadership best practices to remain an expert resource...Base plus commissionFull timePart timeWork at officeLuna Wireless, An Authorized T-Mobile Retailer (Northeast)
Stafford, VA23 days ago- ...system, application, network, authentication, and user configuration issues. Support integration of Apple systems with enterprise services, including identity management, authentication, certificate-based access, VPN, Wi-Fi, DNS, and secure network resources....
SAIC
Quantico, VA10 days ago - ...the defense, space, intelligence, and civilian markets includes secure high-end solutions in mission IT, enterprise IT, engineering services, and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that...Remote workFlexible hours1 day per week
Science Applications International Corporation
Quantico, VA1 day ago - ...applications and software for desktops/laptops and applications hosted in the VDI environment. Coordinates with network, server services, and security teams to resolve issues and ensure a consistent and compatible configuration across the client infrastructure....Full timeRemote workShift work
Science Applications International Corporation
Quantico, VA10 hours ago - ...integration, and troubleshooting to maintain optimum IT system operations. Design and oversee upgrades and new installs of IT systems and services ensuring coordination with Cyber Security Specialist. Perform Tier III upgrades of networking systems, IT systems, and storage...Local areaImmediate start
- A leading IT staffing company seeks a Sr. IT Specialist for an ongoing project in Quantico, Virginia. The role involves advanced systems installation, overseeing upgrades and integration of IT systems, and performing Tier III troubleshooting. Candidates must have over 1...
- Administrative Office Manager Founded by US Air Force veterans in 2007, Watermark Risk Management is a Service‑Disabled Veteran Owned Small Business specializing in security and risk management, with deep familiarity with Department of Defense security programs and mission...Hourly payContract workWork experience placementWork at officeLocal area
- ...Degree in IT or a related field and have 1-2 years of IT Helpdesk experience. Responsibilities include managing records, answering help desk calls, and following up on user-reported issues using a ticketing system. Benefits include health, dental, and vision insurance, a 4...Full time
$110k
...The Club Manager is the leader of a BJ's club. Responsible for leading the operations and profitability of the club, delivering on company... ...priorities, providing market-leading value on merchandise and services, excellent member experience, managing Team Members and...Weekly payLocal areaHome officeRelocation packageFlexible hoursShift workBJ's Wholesale Club
Woodbridge, VA2 days ago- ...Join our energetic club team and lead the member experience! As a Membership Manager you'll keep members happy, drive consistent... ...and referrals in our CRM Maintain high standards for member service, safety, and club appearance Lead from the Front and help with...Full timeLocal areaFlexible hoursAfternoon shift
US Fitness
Woodbridge, VA10 hours ago - ...Summit Federal Services, LLC (SFS) with headquarters in Oakland, Maryland, is a fast growing woman owned Small Business and HUBZone company... ...agencies. SFS is looking for a Remote IT Project Manager to lead and oversee DoD software development programs and projects in support...Work at officeRemote work
MSC Management Services, LLC
Quantico, VA4 days ago - ...national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, genetic testing results, or service in the military. Equal employment opportunity applies to all terms and conditions of employment, including hiring, placement,...Full timeFlexible hours
JASINT Consulting and Technologies, LLC
Quantico, VA24 days ago - ...any way they could. They established QSL to do just that, Stay in the Fight! QSL is built on a SOF culture, emphasizing selfless-service and teamwork. Our employees work to ensure that warfighters have every possible resource and all necessary support to safely accomplish...Temporary workFor contractorsFlexible hours
Quick
Quantico, VA3 hours ago - ...Engineering in support of the NCIS IT support services mission headquartered in Quantico,... ...manage and operate a centralized service desk and oversee user support and help desk specialist... ...'s cornerstone belief that we will not lead the industry in assisting our clients...Work at officeLocal areaImmediate startFlexible hours
Life Cycle Engineering
Quantico, VA2 days ago - Saic is seeking a Sr. Desktop Engineer (SCCM) for an exciting program in Quantico, VA. This role involves deploying and troubleshooting IT solutions for the Defense Counterintelligence and Security Agency. The ideal candidate must possess a TS/SCI clearance and Security+...Remote job1 day per week
- ...fastest growing office equipment dealers! We provide full sales and service on copiers, multifunction printers and large format printers.... ...sales reports (pipeline, revenue, forecasts, KPIs). Support lead development, QBR reporting, and large proposal preparation. Deliver...Work at office
Offix
Dumfries, VA2 days ago - ...Summary Marine Corps Community Services (MCCS) is looking for the best and brightest to join our Team! MCCS is a comprehensive program that supports and enhances the quality of life for Marines, their families, and others in the Marine Corps Community. We offer a team...Civilian ContractorFull timePart timeWork at officeImmediate startRemote work
U.S. Marine Corps
Quantico, VA1 day ago - ...owned small business is seeking a Remote IT Project Manager to oversee multiple DoD software development projects. This role involves leading teams, ensuring adherence to Agile methodologies, and managing project documentation. Candidates must hold a Secret Clearance, a...Remote work
MSC Management Services, LLC
Quantico, VA4 days ago - A global technology services firm is seeking an HR Services Delivery Center Leader to manage and modernize HR operations across the Americas. This role involves strategic leadership, ensuring high-quality HR services, driving continuous improvement, and collaborating with...
$100k
...Excellent opportunity to join a leading, national credit card processing company that has over a decade of industry experience. Slice Merchant Services offers innovative payment processing solutions to merchants. Slice has put together a comprehensive package of products...Local areaSlice Merchant Services
Triangle, VA1 day ago$160k - $200k
...Software Applications Lead / Alternate Program Manager Leading with our people, Digital Consultants' mission is to deliver the highest... ...designated Alternate Program Manager for the AFOSI IT Support Services contract. This individual provides leadership, oversight, and...Permanent employmentFull timeContract workWork at officeFlexible hoursDigicon International
Quantico, VA1 day ago$18 - $22 per hour
...purpose-driven team with a reputation built on almost 125 years of a service-minded approach to providing peace of mind where people value it... ...-resistant industry You have a service-oriented mindset that leads you to build loyalty and trust with customers You hold...Hourly payOrkin
Triangle, VA5 hours ago- A technology support firm in Quantico, Virginia, is seeking an IT Support Specialist responsible for managing a centralized service desk. Candidates should have 1-2 years of IT support experience and an Associate's degree or equivalent experience. Essential duties include...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Service Desk Lead. Be the first to apply!
