Customer Information Specialist

Staffing

Job Description

The Customer Information Specialist is responsible for maintaining customer and deposit account records within the bank's core system. This role supports account setup, account maintenance, documentation review, customer information updates, compliance monitoring, and operational support related to deposit accounts. The ideal candidate has strong attention to detail, knowledge of deposit account documentation, and experience working within banking operations.

Required Qualifications:

High school diploma or GED
Minimum of 3 years of banking operations, deposit operations, account maintenance, or related experience
Experience working with deposit account documentation and maintenance
Knowledge of account ownership, titling standards, and account opening processes
Strong attention to detail and accuracy
Strong organizational and time management skills
Proficiency with Microsoft Office applications, including Excel
Effective verbal and written communication skills
Ability to maintain confidential customer information

Preferred Qualifications

Deposit Operations experience
Customer Information File (CIF) maintenance experience
Experience working with core banking platforms
Online account opening experience
Knowledge of Customer Identification Program (CIP) requirements
Experience supporting deposit account compliance and documentation reviews
Familiarity with banking regulations, Red Flags, and fraud prevention requirements
Experience developing procedures, forms, or process improvements

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Vacancy posted 5 days ago

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