Claims Data Entry Team Lead - Onsite - West Sacramento, CA

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.

Summary

Gainwell Technologies is seeking an experienced Claims Data Entry Team Lead to support claims operations for California’s Medi-Cal program at our West Sacramento office.

In this role, you will provide day-to-day leadership, guidance, and operational support to Data Entry employees while helping ensure established production, quality, accuracy, and service-level expectations are achieved.

You will serve as a subject matter resource for claims keying and data entry activities, help coordinate daily workflow and priorities, provide training and real-time support to employees, and assist with process improvements. This is a hands-on lead role that also requires performing claims data entry activities as needed to support daily production.

Your role in our mission

• Lead and support Data Entry employees while helping ensure established productivity, quality, accuracy, and service-level expectations are consistently achieved.
• Monitor daily workloads, workflow, staffing needs, inventory, and priorities to support operational goals and service-level commitments.
• Provide training, coaching, and real-time assistance to team members regarding claims data entry procedures, processes, and system functionality.
• Perform quality reviews, identify trends or processing issues, and help implement improvements designed to increase accuracy, productivity, and overall team performance.
• Serve as a liaison between leadership and employees by communicating operational updates, process changes, procedures, and business priorities.
• Perform claims keying and data entry activities while maintaining established accuracy and productivity standards and supporting daily production needs.

What we're looking for

• High school diploma or equivalent.
• Experience in data entry, claims intake, claims processing, document processing, healthcare operations, or a similar high-volume production environment.
• Experience providing day-to-day guidance, training, coaching, or workflow support to other employees.
• Strong organizational, analytical, and problem-solving skills with excellent attention to detail and accuracy.
• Ability to manage multiple priorities and support employees in a fast-paced, metrics-driven production environment.
• Proficiency with Microsoft Office applications, including Word, Excel, Outlook, and Teams, and the ability to learn business processing and claims systems.

What you should expect in this role

• This is a 100% onsite position at our West Sacramento, CA office. Remote or hybrid work is not available for this role.
• You will work in a fast-paced, high-volume production environment focused on claims data entry, accuracy, productivity, and quality.
• This is a hands-on lead role that requires supporting employees while also performing claims data entry and keying activities as needed.
• You will help monitor daily workflow, workload distribution, inventory, and operational priorities throughout the workday.
• You will participate in process improvement initiatives, operational meetings, and special projects designed to improve efficiency and quality.
• Overtime may be required during periods of increased inventory, project activity, or service-level demand.

This posting is being used to build a pipeline of qualified candidates for current and future opportunities.

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The pay range for this position is $37,500 - $53,500 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines “wages” and “wage rates” to include “all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.