Customer Service Representative

Join to apply for the Customer Service Representative role at California Contractors Insurance Services Join to apply for the Customer Service Representative role at California Contractors Insurance Services Get AI-powered advice on this job and more exclusive features. California Contractors Insurance Services provided pay range This range is provided by California Contractors Insurance Services. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $20.00/hr - $23.00/hr Job Summary As a Customer Service Representative at CCIS, you will be responsible for providing phone support to the agency, managing our customer database, assisting clients with their needs, and connecting them to the appropriate team members to ensure a positive experience with CCIS. CCIS is headquartered in Sacramento, California. This position follows standard business hours from 7:00 AM to 6:00 PM PST, Monday through Friday. This role requires onsite attendance in our Sacramento office Monday-Friday. Position Responsibilities First call resolution – Greet and triage inbound customer calls or promptly return customer voicemail inquiries. Address their needs, troubleshoot issues, and provide clear guidance to support a successful customer experience Provide customer account support – Offer accurate policy and license information, process non-premium policy changes such as name, address, and contact updates, handle cancellations and reinstatement requests, and maintain detailed records and source documents in our agency management system Guide customers through the claim process – Assist customers during claim intake. Offer insight on timelines and identify key contacts they can expect to work with throughout the review Prepare and distribute certificates of insurance – Ensure accuracy and completeness when delivering verification of coverage to customers and third parties Partner with agents and customers – Ask thoughtful, probing questions to gather essential information, support smooth team communication, and ensure efficient call transfers when needed Assist with policy maintenance and data accuracy – Support routine updates to customer and policy records, ensure clean data entry into the agency management system, and help identify and correct inconsistencies or outdated information to maintain high-quality records across all service workflows Minimum Qualifications High School Diploma or general education degree (GED) 1 year in a clerical customer service-related field 1 year utilizing Microsoft Office and/or digital CRM software Strong written and verbal communication skills A customer service oriented approach to your work Kindness, integrity and respect for all people A genuine care and concern for detail & accuracy Ability to remain calm in a dynamic, fast-paced environment Willing to work onsite in our Sacramento office Monday-Friday Seniority level Seniority level Associate Employment type Employment type Full-time Job function Job function Customer Service Industries Insurance Referrals increase your chances of interviewing at California Contractors Insurance Services by 2x Inferred from the description for this job Medical insurance Vision insurance 401(k) Paid maternity leave Paid paternity leave Disability insurance Get notified when a new job is posted. Sign in to set job alerts for “Customer Service Representative” roles. Customer Service Representative - State Farm Agent Team Member Customer Service Representative - State Farm Agent Team Member Customer Service Representative - State Farm Agent Team Member Rancho Cordova, CA $17.00-$28.35 3 weeks ago Entry Level Customer Service - Work From Home Part-Time Cashier/ Customer Service Representative Healthcare Customer Service Representative - Remote in California Rocklin, CA $104,000.00-$134,000.00 1 week ago Part-Time Cashier/Customer Service Representative We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr California Contractors Insurance Services