Multi Unit Manager

Job Description

Job Description

We are seeking a results-driven Multi-Unit Manager to oversee the operations, financial performance, and team development of multiple Quick Service Restaurant locations within an assigned market - zip code 55123. The ideal candidate is a proven leader with a passion for operational excellence, guest satisfaction, and developing high-performing restaurant teams.

As a Multi-Unit Manager, you will provide strategic leadership to Restaurant General Managers, ensure consistent execution of company standards, and drive sales, profitability, and employee engagement across all locations.

Key Responsibilities

Operations Leadership

• Oversee the daily operations of 3-5 restaurant locations.
• Ensure consistent execution of brand standards, food quality, cleanliness, and guest service.
• Conduct regular restaurant visits, audits, and performance reviews.
• Identify operational opportunities and implement action plans to improve results.

Financial Management

• Drive sales growth and profitability across all assigned locations.
• Monitor and analyze key performance indicators (KPIs), including labor, food cost, inventory, and guest satisfaction metrics.
• Develop and execute plans to achieve budgeted financial goals.
• Ensure compliance with company financial policies and procedures.

Team Development

• Recruit, coach, and develop staff and leadership teams.
• Build a strong talent pipeline through succession planning and leadership development.
• Conduct performance evaluations and provide ongoing feedback.
• Foster a culture of accountability, teamwork, and employee engagement.

Guest Experience

• Champion exceptional customer service and guest satisfaction.
• Resolve escalated customer concerns in a timely and professional manner.
• Ensure restaurants consistently deliver a positive guest experience.

Compliance & Safety

• Maintain compliance with all company policies, health regulations, food safety standards, and labor laws.
• Ensure restaurants operate in a safe and secure environment for employees and guests.
• Lead initiatives related to safety, risk management, and regulatory compliance.

Qualifications

Required

• 2+ years of multi-unit management experience in the Quick Service Restaurant, Fast Casual, or Restaurant industry.
• Proven track record of achieving sales, profit, and operational goals.
• Experience leading and developing restaurant teams.
• Strong financial acumen and analytical skills.
• Excellent communication, coaching, and leadership abilities.
• Ability to travel frequently between restaurant locations.
• Valid driver's license and reliable transportation.
• Multi-brand or franchise experience is a plus.

Skills & Competencies

• Leadership & Team Development
• Operational Excellence
• Financial Analysis & Budget Management
• Strategic Planning
• Customer Service Excellence
• Problem Solving & Decision Making
• Conflict Resolution
• Change Management

Why Join Us?

Join a growing organization committed to delivering exceptional guest experiences while investing in the development and success of our people. If you are an experienced restaurant leader who thrives in a fast-paced environment and enjoys building high-performing teams, we encourage you to apply.