SRD IT Americas

This role oversees the Technology Service Logistics Business Unit.

Senior Director – Business Unit IT Americas

Would you like to join the Logistics Company for the World? DHL Supply Chain is just that.

Become an essential part of everyday life, by contributing to an organization that is Connecting People and Improving Lives. If you have a passion for people, a desire to problem-solve, and eagerness to pursue continuous improvement opportunities… we look forward to exploring career possibilities with you!

Job Description

This role is responsible for directing IT project management staff, knowledge, skills, tools, and

techniques to IT project activities in order to meet or exceed the needs and expectations of all projects

stakeholders – including the customer. This includes the management of critical project components

including project integration, scope, time, cost, quality, human resource, communications, risk, and

procurement through all phases of the systems life cycle.

Responsible for the coordinated management of a portfolio of projects to achieve a set of specific

business objectives not available from managing projects individually. Directs programs from original

concept, through IT solution definition and design to final implementation. Interfaces with all areas

affected by the program including executive levels. Directs program strategy and objectives. Provides

senior oversight of detailed work plans, schedules, program estimates, resource plans, and status

reports. Directs program meetings, program tracking and analysis. Directs the review of program

deliverables. Provides project management guidance and oversight to project teams. Provides IT

thought leadership and continuous improvement for overall IT delivery performance. Communicates with IT Vice President and above regarding status of specific programs.

Responsibilities

Acts as a point of reference for the Sector as it relates to IT project management, including:

Organizational Interfaces –

• Directs and co-ordinates interaction with Business Unit Management Team – representing IT in the development of Business Strategy for the sector. Identify IT requirements in support of expanding business strategy for the assigned sector.
• Directs efforts in assessing the fit of complex IT solutions and identifying gaps early for subsequent evaluation in the pursuit/solution development process.
• Directs and co-ordinates participation in new product evaluations to define requirements and assess business fit for assigned sector or division.
• Directs IT competency and capability in the early stages of lead and proposal development for all opportunities.
• Directs the development of the IT section of response to customers RFP / RFI / RFQ’s for new business opportunities for all opportunities.
• Delivers, or directs staff in the delivery of, customer/partner presentations for all opportunities
• Directs and co-ordinates productive business relationships with all levels of customer, business
• partners, and vendor management.

Project Planning & Administration –

• Directs efforts to conceptualize a solution of significant scope across multiple applications and/or platforms.
• Directs efforts to assist in the definition of all complex engagements to guide the most appropriate IT solution to the end user in concert with DHL Supply Chain and IT strategic direction.
• Directs efforts for the creation, or assisting others in the creation, of the overall project work plan.
• Directs others in the effective use and oversight of project administration processes including project initiation, labor tracking, status reporting, and basic project capital / expense tracking.
• Provides experienced vendor co-ordination and management skills in the context of planning for overall project delivery; able to individually direct all IT groups – either in-house, customer, or third-party.

Project Delivery –

• Directs the completion of all project components to meet appropriate economic standards, ensure customer satisfaction, timely completion, and project profitability.
• Directs staff to ensure overall project success.
• Directs the co-ordination, communication, and development of detailed requirements in conjunction with the Analysts, Project Management, Operations, Solution Development, Application and Integration Development group(s).
• Directs staff to assess project risks and develop timely, proactive plans to mitigate risk factors.
• Directs staff to apply system development methodologies for custom and package application projects.

Personnel –

• Experienced and effective ability to provide direction, motivation, training, and decision support to project staff within the sector and across the entire sector.
• Experienced and effective ability to leverage the competencies of project associates to enhance project quality and accelerate results.
• Experienced and effective ability to recognize and manage staff diversity, performance and or personality conflicts.
• Directs others in the completion of assignments through knowledge sharing.
• Experienced and effective ability to deliver high quality performance reviews of project team participants.
• Experienced and effective ability to recruit, develop, coach and counsel subordinates,

General –

• Experienced and effective ability to propose, refine, and implement project standards, policies,
• procedures, and methodologies for DHL Supply Chain Business Unit IT.
• Experienced and effective ability to understand and promote DHL Supply Chain’s project lifecycle, concepts, principals, and business processes.
• Apply broad understanding / knowledge of complex IT infrastructure components – e.g. networks, platforms, and operating systems.
• Directs the development and management of fiscal budget for the assigned sector.
• Requires no day-to-day supervision from IT management.

Required Education and Experience

Education -

Required - Bachelors Degree or equivalent in a relevant business or technical subject.

Desired – Masters Degree or equivalent in a relevant business or technical subject.

Experience –

• Minimum 15+ years experience in an IT environment.
• Professional project or program management experience of system design, development, or integration projects (packaged and custom solutions).
• Experience in planning major projects, including development of project proposals, business cases, project schedules, financial justification, etc.
• Experience in the use of project management/planning software.

Our Organization has a business casual environment and focuses on teamwork, associate development, training, and continuous improvement. We offer competitive wages, excellent affordable insurance benefits (including health, dental, vision and life), 401K plan, paid vacation and holidays.

Our Organization is an equal opportunity employer.