Customer Service Representative

About Alamo Water Softeners Alamo Water Softeners is a trusted, family-owned leader in residential and commercial water treatment across Texas. For over 30 years, we've helped thousands of homeowners and businesses enjoy softer, cleaner, healthier water through industry-leading water softeners, filtration systems, and reverse osmosis solutions. We're proud of our 5-star reputation, same-day service in most areas, and our commitment to honest pricing with zero high-pressure sales. Join a growing team that truly cares about customers and delivers real results, one home at a time. Who Were Looking For We believe great customer service starts with great people. Were searching for a positive, dependable CSR who genuinely enjoys helping others and takes pride in doing things the right way. Youll thrive here if you Treat every customer (and coworker) with patience, kindness, and respecteven on tough daysNaturally stay calm, professional, and solution-focused under pressureCommunicate clearly and warmly over the phone, text, and emailLove checking tasks off your list and keeping things organized and on timeHave a strong work ethic and show up ready to give your best every shiftAre eager to learn, grow, and eventually take on more responsibility (many of our top performers started right here in this role!)Take ownership of mistakes, fix them fast, and help the team improve Qualifications 1+ years of customer service experience (call center, retail, hospitalityall welcome)Excellent phone etiquette and typing skills (40+ WPM)Comfortable with computers and quick to learn new software (well train you on ours)Reliable transportation and a clean background checkBilingual (English/Spanish) is a big plus but not required Schedule Monday Friday 8am5pm or 9am to 6pm with rotating Saturday mornings (plenty of notice and never mandatory overtime). If youre someone who smiles through the phone, cares about doing great work, and wants to grow with a company that treats employees like family, wed love to meet you! Apply today we review applications daily and move quickly for the right person. Job Type: Full-time Benefits: 401(k)Dental insuranceHealth insuranceOn-the-job trainingPaid time offProfessional development assistanceVision insurance