Installation Team Field Service Engineer I/II/III

Field Service Engineer [Customer Engineer]

Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world.

As a Field Service Engineer [Customer Engineer] at Applied Materials, you serve as the direct liaison with customers, collaborating closely to install, maintain, and upgrade equipment. You'll use digital analytics for troubleshooting and apply basic diagnostic techniques to assess and address technical issues. Your responsibilities include performing preventative and corrective maintenance on various systems such as electrical, vacuum, mechanical, plasma, hydraulic, and gas systems. Additionally, you'll coordinate and communicate directly with customers to ensure smooth operations and exceptional service.

Job Summary:

As an Installation Field Service Engineer (Customer Engineer) at Applied Materials, you'll be at the forefront of semiconductor innovation, working directly with customers to install, maintain, and optimize advanced manufacturing equipment. You'll combine hands-on technical troubleshooting with customer partnership to keep critical operations running smoothly. This role offers extensive travel, continuous learning, and the opportunity to develop expertise with industry-leading technology.

Travel: This role requires up to 90% travel. You'll work at customer sites across assigned regions, making it an excellent opportunity for individuals who enjoy travel, customer interaction, and hands-on technical work.

Role Responsibilities:

• Install, troubleshoot, maintain, and upgrade Applied Materials equipment at customer sites.
• Perform preventive and corrective maintenance on electrical, mechanical, vacuum, hydraulic, plasma, and gas systems.
• Diagnose equipment issues and implement solutions with support from senior engineers as needed.
• Build strong customer relationships through effective communication and technical support.
• Collaborate with customers and internal teams to understand production goals and equipment requirements.
• Document service activities and provide timely updates to customers and team members.
• Share technical knowledge and support the development of less-experienced engineers.
• Follow all safety, environmental, and quality procedures.

Minimum Qualifications:

• Completion of an Associate degree, military technical training, field service experience, or trade certification
• 2-4 years of work experience in semiconductor industry or other equipment support industry (medical device, automotive, aerospace, energy & power, electronics manufacturing)
• Advanced mechanical aptitude with pneumatics, hydraulics, electronics, vacuum, and/or thermodynamics
• Strong knowledge of hand tools and their appropriate usage, including digital multimeters
• Effective written and verbal communication skills
• Basic knowledge of Microsoft Excel, Word, and PowerPoint
• Possession of a valid driver's license and the ability to obtain a passport, if travel is required.
• Able to meet all on-site requirements, including safety, environmental guidelines

Required Education: Minimum of an Associate's Degree

Physical Requirements:

• Standing and walking for extended periods
• Working in confined spaces and cleanroom environments
• Climbing ladders and working at heights
• Lifting and carrying up to 35 pounds
• Using hand and power tools
• Distinguishing between colors for equipment and wiring identification
• Wearing personal protective equipment (PPE), including coveralls, safety glasses, gloves, respirators, and face shields
• Working around electrical systems and moderate industrial noise

Additional Information:

Time Type: Full time

Employee Type: Assignee / Regular

Travel: Yes, 75% of the Time

Relocation Eligible: Yes

The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.

In addition, Applied endeavors to make our careers site accessible to all users. If you would like to contact us regarding accessibility of our website or need assistance completing the application process, please contact us via e-mail at View email address on click.appcast.io, or by calling our HR Direct Help Line at View phone number on click.appcast.io, option 1, and following the prompts to speak to an HR Advisor. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.