In Clinic Phone Nurse/Float (RN/LPN)

Phone NurseEducation: Graduate of an approved school of nursingExperience/Skills: Two years' experience in physician's office or related experience (preferred but not required). Background in medical-surgical nursing and immunizations preferred. Knowledge of clinical function. Ability to work in conjunction with other clinic personnel. Knowledge of community health resources for alternate health services. Knowledge of community health nursing principles and practices. Ability to communicate effectively both verbally and in written reports.Required Licenses/Certifications: LPN or RN Licensure in the State of Indiana. CPR.Working Conditions: Clean, well-lit working environment.Routine Responsibilities:Essential Functions:Conducting patient assessments over the phone by asking detailed questions about symptoms & medical historyUtilizing critical thinking skills to determine the appropriate level of care neededStrong clinical knowledge and understanding of common medical conditionsProvide medical advice based on the assessmentDirecting patients to the right healthcare provider or serviceMaintaining accurate documentation of each callDemonstrate excellent communication skills and empathy towards patientsUpdates the patient's medical and social history, as appropriateMaintains current knowledge of medicationsAccurately documenting all patient interactions including symptoms, advice given, and follow up plans in the electronic medical recordSchedules patients for further testing as directed by the ProviderSecures appointment date and time from specialty referral as directed by the ProviderSends in prescription refills as directed by the PractitionerPerforms other duties as assignedProfessional demeanor and ability to handle stressful situations calmlyClinic Responsibilities:Records all phone conversations and information given to the patient in the medical record to provide for clear communication among all clinic staff.Provide medical advice based on established protocolsCommunicating patient concerns and relevant information to the appropriate healthcare provider for further evaluation or treatmentProcessing prescription refills as directed by the providerContact patients to discuss the results of laboratory test or imaging studiesIdentifying situations that require immediate medical attention and directing patients to the appropriate emergency care facilityParticipate in professional development and assume responsibility for keeping knowledge of skills currentDuring downtime utilize time wisely by assisting with clinic buckets in the EMR