Housekeeping Supervisor

Housekeeping Supervisor

The housekeeping supervisor is responsible for the daily supervision of the housekeeping staff, quality service, guest satisfaction and safety. Supervises cleaning and assists in administration of housekeeping services in safe and efficient compliance with policies and procedures, brand standards and federal, state and local regulations. Promptly reports emergencies, accidents, injuries, missing articles, damage, engineering items and safety hazards to management. Reports any deviations from policies, procedures, brand standards and regulations to management. Complies with all guest service basics such as uniforms, name tags and proper guest greeting. Knowledgeable on all hotel facilities and services to assist guests as required.

Essential Duties

• Completes the opening and closing of the housekeeping department
• Completes the daily boards/work assignments for the housekeeping team
• Supervises the housekeeping team to ensure quality and standards are being upheld
• Inspects all departure and stayover cleans for the day, ensuring inspection checklists are also completed
• Oversees the housemen to ensure all guest requests and tasks assigned are completed
• Responsible for hiring of new department team members
• Oversees the training of all new housekeeping team members
• Completes on the job training with all team members to ensure all standards are upheld
• Conducts coaching, counselling and disciplinary actions as required
• Arranges staff work schedules, determining days off, insuring staffing levels are based on occupancy and/or any current or anticipated projects. Submits payroll records, correcting errors to ensure pay is on time and accurate
• Maintains and reviews computerized records for budgeting and forecasting of department expenses as well as inspection scores for housekeepers.
• Assists the Executive Housekeeper with weekly, monthly and annual inventories
• Ensures the security of all department inventory
• Coordinate on a daily basis with front desk and management to ensure clear communication
• Respond to guest requests or complaints in an efficient and professional manner
• Communicate both verbally and in writing to provide clear direction to staff and management team
• Perform any other job related duties as assigned by management

Minimum Requirements

The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must have minimum of one year housekeeping experience working in related field (hospitality preferred)
• Must have previous housekeeping responsibilities for up to 14 rooms a day
• Must be at least 18 years of age to be considered for this role
• Must maintain current licensure in service area
• Must have reliable transportation
• Must have valid Florida Drivers license and good driving record
• Must be able to pass pre-employment testing (i.e. drug test, background check, etc)
• Must have full availability and be able to work days, evenings, nights, weekends, and holidays

Knowledge / Skills / Abilities

• Ability to read, write and speak English (multi-lingual preferred)
• Ability to understand, follow and give written and oral instructions
• Ability to deal with stressful conflicts involving groups of people, individuals, and co-workers
• Ability to work with large groups of people, and age groups
• Ability to plan, organize and conduct a wide variety of activities
• Knowledge of leadership techniques
• Ability to work harmoniously with fellow employees and guests
• Follow all company policies and procedures
• Ensure uniform and personal appearance are clean and professional
• Thank guests with genuine appreciation
• Speak with others using clear and professional language
• Attention to detail: working carefully within the minimum time
• Develop and maintain positive working relationships with others
• Discretion: not disturbing guests
• Ability to work indoors and outdoors including intense or inclement weather conditions
• Abilities (<6 hours per day) reach, bend, twist, pull, push, grasp, walking, standing, stooping, kneeling, running, sitting, climbing, reaching overhead and bending
• Ability to frequently (<8 hours per day) lift up to 100 pounds of weight to chest height
• Ability to frequently immerses hands in water and water diluted with chemical solutions

Established in 2011, Carter Hospitality Group, LLC. is a family-owned hospitality company with 4 hotels and resorts as well as 3 wineries across the United States. Based in Orange County, California, the company manages and owns a portfolio of luxury properties including South Coast Winery Resort & Spa, Temecula, California; Carter Estate Winery and Resort, Temecula California; and Carter Creek Winery Resort & Spa, Hill Country, Texas. Carter Hospitality Group also serves as the owner-franchisee for Radisson Hotel Orlando Lake Buena Vista South, Orlando Florida. The company also owns the South Coast Winery in Temecula California, Carter Estate Winery in Temecula California and the Carter Creek Winery in Hill Country, Texas. For more information, visit us at CarterHospitality.com.

Enriching lives by crafting exceptional environments and experiences.

We design, build and care for unique settings where communities thrive and memorable experiences come to life.

We are an Equal Employment Opportunity employer.