Volunteer Coordinator

Volunteer Coordinator

Qualification Requirements

• Minimum two years of experience in a health care setting coordinating patient-related activities is preferred; previous volunteer supervision experience also preferred.
• Minimum 2-year college education preferred.
• Familiar with Medicare Conditions of Participation as it relates to volunteer services.
• Possesses strong verbal and written communication skills; demonstrates ability to communicate effectively with patients, families, and team members.
• Demonstrates strong organizational, time management, and prioritization skills.
• Has the ability to work independently and within an interdisciplinary team.
• Understands and is committed to the hospice philosophy.

Essential Job Responsibilities

• Provides supervision, support and coordination of assigned volunteers; cultivates and maintains relationships with volunteers to ensure volunteer retention.
• Coordinates volunteer assignments according to patient/family/agency need and volunteer interests; attends weekly team conference to help proactively identify volunteer needs.
• Assists with volunteer recruitment efforts; participates in the interview, selection and hiring process of new volunteers.
• Conducts volunteer orientation classes and any follow-up training needed; ensures volunteers are successfully on-boarded to the volunteer program.
• Participates in the planning and executing of volunteer retention and recognition activities throughout the year.
• Conducts required performance evaluations and competency assessments; provides appropriate feedback.
• Assists with (and may be given direct ownership of) various volunteer programs and complimentary services including but not limited to: Threshold Choir, Pillow Talk, Music, Memory Bears, etc.
• Ensures batch posting and volunteer documentation is complete and recorded according to agency policies.
• Assists with or conducts inpatient "hands on" training classes as assigned.
• Assists with the annual recertification requirements as needed.
• Collects and maintains accurate statistics on volunteer activities.
• Assists with the development and/or facilitation of in-service programs for volunteers.
• In the absence of a volunteer, may provide patient companionship or fulfill other patient/family referrals to ensure patient/family needs are met.
• Responsible for learning and utilizing technology made available by the agency to increase efficiency, communication and performance of duties.
• Participates in the agency's Quality Improvement program.
• Attends staff meetings and completes all mandatory training.
• Holds in strictest confidence all patient information and discloses information and data only to persons authorized by Hospice.
• Performs other duties as assigned.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.