Claims Manager

Job Description

Job Description

The Compliance Manager is responsible for overseeing and supporting company-wide compliance initiatives to ensure adherence to federal, state, local, and operational regulations across all departments. This role partners closely with Operations, HR, Payroll, Safety, Fleet, and Executive Leadership to monitor compliance standards, conduct audits, identify operational risks, strengthen internal controls, and support continuous process improvement in a fast-paced hybrid work environment.

Essential Duties and Responsibilities include the following.

• Monitor compliance with federal, state, and local regulations, including labor laws, wage and hour requirements, OSHA standards, and operational compliance requirements

• Conduct internal compliance audits and operational reviews across departments including field operations, HR, payroll, accounting, fleet, and safety

• Ensure compliance with utility locate requirements (811 regulations), damage prevention procedures, and customer contractual obligations

• Monitor and track incident reports, damage claims, safety documentation, corrective actions, and compliance-related records to ensure reporting standards are maintained

• Review operational processes, field documentation, and reporting practices to identify compliance gaps, operational risks, and process improvement opportunities

• Work closely with Operations leadership and Field Management to ensure company procedures and documentation standards are consistently followed across job sites

• Collaborate with HR regarding onboarding compliance, employee classification, policy acknowledgements, wage and hour practices, and employment documentation

• Support oversight related to driver safety programs, vehicle policies, fleet documentation, and operational accountability standards

• Assist with the development, implementation, and maintenance of company policies, procedures, compliance programs, and internal controls

• Monitor regulatory and industry changes that may impact business operations and recommend policy or procedural updates

• Support investigations related to compliance concerns, operational violations, policy breaches, safety incidents, and customer complaints

• Work with leadership to implement corrective action plans and strengthen internal controls when compliance issues are identified

• Maintain organized compliance records, audit documentation, investigation files, and reporting logs

• Prepare compliance reports, audit findings, operational summaries, and risk assessments for leadership

• Assist with training employees and leadership on compliance expectations, reporting requirements, company policies, and operational standards

• Coordinate with external agencies, auditors, insurance representatives, customers, and regulatory bodies regarding compliance matters

• Promote a culture of accountability, ethical conduct, operational consistency, and continuous improvement throughout the organization

• Other duties may be assigned

Organizational Responsibilities:

Follows established policies and procedures by monitoring and ensuring compliance with regulatory requirements, organizational standards, and operational processes related to area(s) of responsibility and reporting violations or infractions to appropriate individual(s).

Identifies areas for improvement and offers suggestions to improve the site's efficiency, profitability, and productivity.

Keeps abreast of current changes in technology, logistics tools, processes, and standards within the industry and area(s) of responsibility by attending internal and external training programs and by accessing other sources of information and applies knowledge and practices to area(s) of responsibility.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:

• Bachelor’s degree in Business Administration, Human Resources, Occupational Safety, Legal Studies, Finance, or related field preferred

• Minimum of 5 years of experience in compliance, operations, HR, safety, auditing, or related fields

• Previous leadership or management experience preferred

• Strong understanding of labor laws, OSHA standards, operational compliance, and internal controls

• Experience conducting audits, investigations, compliance reviews, and operational assessments

• Experience supporting multi-department operational environments preferred

• Strong analytical, organizational, communication, and problem-solving skills

• Ability to manage confidential and sensitive information with professionalism and discretion

• Experience working in fast-paced environments and supporting cross-functional teams