Lead Medical Assistant - Sports Medicine

Lead Medical Assistant – Sports Medicine

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

The Lead Medical Assistant – Sports Medicine is a key member of the care team responsible for supporting clinical operations and providing leadership to Medical Assistant staff under the direction of the Practice Manager. In addition to performing direct patient care and Medical Assistant duties, this role serves as a mentor, resource, and liaison between clinical staff, providers, and leadership to promote efficient workflows, high-quality patient care, and effective communication across the practice.

Essential Functions

• Provide leadership, guidance, and support to the Medical Assistant team within the Sports Medicine practice.
• Coordinate patient flow and support efficient clinical operations and quality patient care.
• Perform Medical Assistant responsibilities including rooming patients, obtaining medical histories, documenting vital signs, and preparing patients for examinations and procedures.
• Assist with complex office-based procedures and support quality control initiatives.
• Assign tasks and responsibilities to team members to ensure effective workflow and coverage.
• Serve as a mentor, trainer, and preceptor for new hires, students, and onboarding staff.
• Participate in interviewing, competency assessments, and performance feedback for Medical Assistant staff.
• Create and maintain MA coverage schedules to support operational needs.
• Facilitate communication between providers, clinical staff, and leadership to support continuity of care and operational efficiency.
• Support implementation of clinical initiatives, workflow improvements, and resolution of operational or clinical concerns.
• Promote a collaborative team environment and maintain compliance with organizational and regulatory standards.

Qualifications

Education

• High School Diploma or equivalent required
• Completion of an accredited Medical Assistant program required

Experience

• Minimum of 3–5 years of Medical Assistant experience required
• Prior leadership, supervisory, or lead experience preferred
• Experience in Sports Medicine, Orthopedics, or an ambulatory care setting preferred

Certifications

• Certified Medical Assistant certification required
• Basic Life Support (BLS) certification required or obtained within organizational guidelines

Additional Job Details (if applicable)

We are currently hiring a full-time, 40-hour Lead Medical Assistant to work on site Monday-Friday from 8:00 am to 4:30 pm (with some flexibility)! Our Lead Medical Assistant plays a vital role in providing high-quality care to our Sports Medicine patients.

Remote Type

Onsite

Work Location

978-980 Worcester Street

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$24.25 - $27.71/Hourly

Grade

4

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement:

4100 Newton-Wellesley Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.