CSR/Dispatcher

Job Title: Dispatcher Location: San Jose, CA Company: Sandium Pay: $20 – $25 per hour (DOE) + Bonuses Schedule: 10:00 AM – 6:00 PM | Must be available to work weekends, nights, and holidays as needed Position Summary: Sandium Heating and Air Conditioning is seeking a highly organized and customer-focused Dispatcher to support our growing HVAC and Plumbing service teams. The ideal candidate thrives in a fast-paced environment, communicates clearly and professionally, and ensures our field technicians are efficiently dispatched to provide 5-star service. Key Responsibilities: Schedule and dispatch HVAC and plumbing technicians to service calls in a timely, efficient manner Communicate with customers regarding appointment status, ETA updates, and service follow-ups Prioritize incoming jobs based on urgency, location, and technician availability Monitor technician routes and adjust scheduling as needed for optimal efficiency Collaborate with Customer Service, Sales, and Field Managers to resolve scheduling issues or customer concerns Maintain accurate job information in dispatching software (ServiceTitan experience a plus) Follow standard operating procedures and escalate issues when necessary Assist with after-hours or emergency call dispatching as required Qualifications: Previous dispatch, scheduling, or call center experience preferred (HVAC/Plumbing industry a plus) Strong multitasking and organizational skills Excellent verbal and written communication Calm under pressure with a proactive problem-solving mindset Proficient with computers, scheduling software, and mobile communication tools Willingness to work weekends, nights, and holidays as needed What We Offer: Competitive hourly pay ($20–$25/hour based on experience) Bonus opportunities Career growth in a stable and well-respected company Team-oriented, supportive work environment Benefits eligibility after onboarding period