Rooms Division Manager

Rooms Division ManagerTetherow Resort has an immediate opening for a Rooms Division Manager Why Tetherow? At Tetherow Resort we have an exciting opportunity for you to join our dynamic hospitality leadership team and contribute to the success of the resort. At Tetherow we energize and inspire our members and guests to live, explore, play and connect, and we encourage the same for our team members. We know our team members are our greatest ambassadors and are critical to our success, and we take pride in providing a beautiful environment where they can learn, grow, and thrive while working together to deliver an exceptional experience. We invite you to explore a career with us and join in the fun!Who you are…You have a minimum five years of experience in hotel/resort operations management; prior management experience in the golf/resort industry and with vacation home rentals strongly preferredYou have a bachelor's degree, ideally in lodging, hospitality management or similar, or equivalent applicable experienceBudget development and management experience; knowledge of basic finance, accounting, cost control procedures, purchasing, inventory, and recordkeeping requirementsProven ability to successfully lead, inspire, develop and motivate hospitality teamsUnparalleled flexibility; stellar organizational skills, detail orientation and follow-throughExemplary communication and listening skills; excellent interpersonal abilities and conflict resolution skills, and the ability to communicate effectively with all position levels within an organizationYou are strategic and analytical and have solid business acumenSuccess as a self-starter who has a demonstrated track record of leadership, with strong experience in collaboration and cooperation within complex work environmentsA proven ability to make financially responsible, accountable and justifiable business decisionsProfessional appearance and pleasant demeanor, and a passion for creating an exceptional experience for all guestsComputer proficiency in MS Office products and PMS softwareYou have consciously contributed to creating a workplace culture that emphasizes brand standardsThe ability to work a varied schedule, which may include early mornings, evenings, weekends, holidays and extended hours as business needs dictateYou have a valid driver's license and ability to meet Company driving standardsAbility to read, write and speak fluent English, Spanish language proficiency a plusWhat you'll do…Ensure excellence in seamless guest service from check-in to check-out for both lodges and vacation rentals; manage guest requests, inquiries, and complaints with tact and professionalismProvide regular guidance and direction to team members in the Rooms division (Guest Services, Reservations and Housekeeping), leading the team to meet expectations for productivity, service, quality, cleanliness and goal accomplishmentManage all aspects of the vacation rental management program, including but not limited to contract management and onboarding, vendor relationships, home installations and repairs, marketing, maintenance, recordkeeping, inventory, inspections, warranty and damage insurance claims, expense tracking and invoice approval and paymentDevelop positive relationships and maintain proactive and effective communication with all vacation rental owners; collaborate with internal teams to achieve efficiency in vacation rental operations, and successful results for owners, guests, and Tetherow ManagementBe proficient in the PMS and other systems used on or by the property; use computer systems if needed to assist with the input of reservations, ensure adequate room space and assist the Front Desk in meeting customer needsIdentify opportunities to increase profit and create value by challenging existing processes, encouraging innovation, driving necessary changes, and maximizing sales revenues through up-sellingPartner with all resort departments to assure excellence in all aspects of the Tetherow experience, and to advance the goals and objectives of the resort; spearhead efforts to achieve AAA Four Diamond statusProject a professional image with vacation rental owners, members, guests, vendors and other employees; respond to complaints and concerns in an open and friendly manner, taking all appropriate actions to resolve issuesOversee procurement efforts to ensure efficiency and best practices related to the lodging supply chain; build a procurement model that can be translated to the entire resortMonitor the appearance, standards, and performance of team members, with an emphasis on training, teamwork, hospitality and guest service, ensuring policies and procedures are applied in an equal and fair manner for all employees, vacation rental owners, members, and guestsParticipate in the recruitment and onboarding of new employees; manage, develop and implement a comprehensive training program for Rooms division teams and guide the career progression, learning, development and retention of direct report team membersSeek opportunities to support community involvement efforts, including participating in occasional efforts to strengthen relationships with the local community and community partnersExtra Perks!Medical, dental and vision insurance coverage401(k) plan with Company matchBonus eligibilityPaid time offGolf privilegesDiscounts at Tetherow restaurants & Golf ShopWork within minutes of downtown Bend in one of the most beautiful settings in Central Oregon!